25-36: Receptionist - Temporary (6-months) - Edmonton

AUPE; Edmonton; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a temporary Receptionist for a 6-month position in Edmonton. This role is crucial as the first point of contact, requiring professionalism and strong de-escalation skills. Responsibilities include greeting visitors, managing calls, and ensuring security protocols are followed. The ideal candidate will thrive in a busy environment, demonstrating excellent communication and multitasking abilities. This opportunity offers a chance to contribute to a supportive and diverse workplace, making a significant impact on the daily operations of the organization.

Qualifications

• Must have a Grade 12 Diploma and knowledge of office procedures.
• Two years of experience in a clerical office environment or front desk security.

Responsibilities

• Greet visitors and direct calls to the appropriate individuals.
• Handle data entry and complete incident reports.
• Monitor alarms and security cameras.

Skills

De-escalation techniques

Surveillance and observation skills

Communication skills

Data entry

Multi-tasking

Education

Grade 12 Diploma

Tools

Computer programs

Job description

Please be advised that a temporary, 6-month Receptionist position is available with an initial work assignment in Edmonton within the Reception department.

Summary of Duties

The incumbent is the initial point of contact in most instances; thus, a high level of courteousness and professionalism is required. The incumbent will need to have de-escalation skills and will be responsible for detecting suspicious or escalating behaviours. The duties assigned to this position are of moderate complexity, routine in nature and varies according to the details of tasks performed. The work includes a wide variety of repetitive tasks where some exercise of judgment and decision making based on established procedure is required.

Required Qualifications

• Grade 12 Diploma
• Knowledge of common office procedures
  

Preferred Qualifications

• Alberta Basic Security Training Course
• Alberta Security Service Worker License
• Familiarity with incident report writing
• Excellent surveillance and observation skills
• Trained in Standard First Aid with CPR and AED accreditation
• Trained in de-escalation techniques

Experience

• Previous: Two (2) years in clerical office environment, or front desk security guard

Key Activities

• Reception
  • Receives and greets visitors.
  • Directs calls to proper individuals, takes messages and provides information.
  • Directs visitors to proper departments or AUPE staff.
  • De-escalates situations of conflict, while remaining calm and professional.
  • Ensures all employees and visitors have proper credentials for accessing buildings (ID badges and passes).
  • Identify potential security risks and respond accordingly.
  • Receives packages at front desk.
• Data Entry
  • Enters data of various types into computer programs i.e.) schedules, meetings, books meeting rooms.
  • Completes incident reports and required documentation for all security incidents.
• General Office Duties
  • Photocopies, faxes, e-mails, laminates, collates, shreds.
  • Sort mail into individual mail slots.
  • Keeps various manuals up to date.
  • Books meetings rooms.
  • Inputs various information on computer as required.
  • Trains backups in proper reception procedures.
  • Various clerical duties as required and assigned.
• Other Skills/Abilities
  • Ability to juggle multiple tasks and to work well under pressure.
  • The incumbent must possess a pleasant manner, as they regularly are required to work with members or other staff in stressful situations.
  • Ability to maintain effective working relationship with the membership, the public and other Employees.
  • Monitor alarms and security cameras.
  • Coordinate emergency response procedures and dissemination of internal communications regarding safety and security processes to staff members.
    

The salary and benefits are as per the Collective Agreement between AUPE and AULReP.

About AUPE

AUPE is the largest public sector union in Alberta and represents approximately 103,200 jobs across the province in four sectors including: healthcare, education, government services, and agencies, boards and commissions. AUPE represents roughly:

·20,800 direct employees of the Alberta provincial government;

·68,400 health care employees at public, private, and not-for-profit health care providers, this includes auxiliary nursing care employees and the general support services employees of Alberta;

·10,800 in the education sector, who work in support roles at fifteen post-secondary institutions and three school boards across Alberta; and

·3,200 boards, agencies, and commissions employees who work for a variety of mostly public sector employers like municipal governments.

AUPE is committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer. We strive to provide a supportive and respectful environment, free of bias, where each employee feels valued. Together our opinions, strengths, experiences, and diverse backgrounds ensure full and equal participation for all in our community.

How to apply

If interested, please submit your cover letter and resume, no later than 4:30 pm on May 16, 2025.