25-126 ServiceNow System Administrator

Morson Talent; Oshawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading recruitment firm in Canada is looking for a ServiceNow Systems Administrator to ensure smooth operation, performance, and reliability of the ServiceNow platform. The ideal candidate should have at least 3 years of experience in platform administration and knowledge of ITIL processes. Responsibilities include managing user accounts, supporting ITIL processes, and maintaining the CMDB. Excellent communication skills and experience with ServiceNow integrations are essential.

Qualifications

• Minimum of 3 years of hands-on experience with a solid understanding of CMDB.
• Experience with various ServiceNow modules and third-party integrations.
• ITIL certification is a plus.

Responsibilities

• Maintain the health, performance, and integrity of the ServiceNow platform.
• Manage user accounts, roles, and access controls.
• Support ITIL processes including Incident and Problem Management.

Skills

CMDB Management

Excellent communication skills

Flow Designer

IntegrationHub

Performance Analytics

ITIL processes

REST/SOAP APIs

Job description

ServiceNow Systems Administrator

A ServiceNow Systems Administrator is responsible for managing and maintaining an organization's ServiceNow platform to ensure smooth operation, performance, and reliability.

Core Technical Responsibilities

1. Platform Administration: Maintain the health, performance, and integrity of the ServiceNow platform.
2. User and Role Management: Manage user accounts, roles, and access controls.
3. Incident, Problem, and Change Management: Support ITIL processes including Incident, Problem, Change, Request, and Release Management.
4. CMDB Management: Maintain the Configuration Management Database (CMDB) and ensure data accuracy using Discovery tools.
5. Customization and Configuration: Create and manage workflows, business rules, UI policies, client scripts, and custom applications.
6. Integration Support: Assist with integrations between ServiceNow and other systems using APIs and web services. Support ATF framework.

Qualifications

• Minimum of 3 years of hands-on experience with a solid understanding of CMDB.
• Excellent communication skills.
• Experience with Flow Designer, IntegrationHub, Performance Analytics.
• Familiarity with ITSM, HRSD, SAM, HAM, ITOM, ITAM, SPM modules; exposure to multiple modules.
• Knowledge of relational databases and data structures.
• Understanding of ITIL processes; ITIL certification is a plus.
• Knowledge of roles, ACLs, and user permissions in ServiceNow.
• Experience with REST/SOAP APIs and third-party integrations.