25-100 Development Services Technician

City of Maple Ridge; Maple Ridge; On-site; CAD 55,000 - 70,000; Full time

Job summary

The City of Maple Ridge is seeking a full-time Development Services Technician to support the building department. The role involves engaging with customers on technical inquiries regarding permits and regulations, processing applications, and providing administrative support. Ideal candidates have strong communication skills and knowledge of relevant bylaws, along with proficient use of MS Office 365. A commitment to customer service and effective engagement with diverse stakeholders is essential.

Benefits

Municipal Pension Plan

Employee wellness program

Qualifications

• Strong communicator with a service-oriented approach.
• Experience with technical regulations and documentation.
• Knowledgeable about zoning, utilities, and building bylaws.

Responsibilities

• Assist customers with inquiries regarding permits and building regulations.
• Process documentation and issue permits, ensuring compliance with fees.

Skills

Communication

Customer Service Orientation

Conflict Resolution

Knowledge of Building Bylaws

Proficiency in MS Office 365

Education

High School Diploma supplemented with technical courses

Job description

Development Services Technician Position Overview

We are looking for a regular full-time Development Services Technician to join our team! We require a positive team member with strong communication, conflict resolution skills, and a superior customer service orientation. In this dynamic position, the successful incumbent will be part of a team providing direct in-person service to customers with a variety of technical enquiries regarding building bylaws, inspection requirements, and zoning regulations.

You will be responsible for reviewing and processing various documents relating to permits, building inspections, and approvals; scheduling inspections; creating and maintaining data files and systems; and providing administrative support for the effective operation of the building department.

Key Responsibilities:

1. Assisting customers at the counter or over the phone with detailed responses to enquiries, including zoning and building regulations, water services, policies, procedures, building permit process, inspection requirements, GIS mapping system, and other information sources.
2. Ensuring accurate and complete application documentation, explaining deficiencies and requirements for acceptance, calculating fees, issuing permits, and ensuring all fees and charges are paid.

Our Ideal Candidate:

• Is a strong communicator with a service-oriented approach, able to engage effectively with diverse stakeholders.
• Has strong knowledge and proficiency in MS Office 365.

Desirable Education and Experience:

High school graduation supplemented by introductory technical courses related to the work, plus considerable related experience, or an equivalent combination of training and experience.

Knowledge, Skills, and Abilities:

• Considerable knowledge of departmental and divisional procedures, bylaws, rules, and regulations related to the work performed.
• Knowledge of development, zoning, utilities, building, and licensing bylaws and regulations.
• Ability to deal effectively with internal and external contacts, process inquiries, and provide information and services.
• Ability to work with manual and electronic data management systems.
• Ability to read and understand plans and drawings related to the work performed.
• Ability to prepare and maintain reports, maps, records, and related materials.
• Ability to perform duties with minimal supervision.

Equity Statement:

At the City of Maple Ridge, we are dedicated to cultivating an inclusive culture that values diversity. Accommodations are available upon request during the selection process.

What We Offer:

The City offers competitive compensation packages, including the Municipal Pension Plan, a strong employee wellness program, and opportunities for professional growth and development.

We thank all applicants for their interest; only those under consideration will be contacted.