24/7 Contact Center Solutions Specialist

BCE Inc.; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

35% Bell service discount

Job summary

Bell Canada is seeking a Specialist Application to join our Network team in Canada. You will provide application and infrastructure support, maintenance and 24/7 on-call service monitoring for business customers, collaborating with CC architects, product owners, scrum masters and developers.

Based in Canada with a hybrid schedule, you will ensure service stability, proactive problem resolution, and strong customer satisfaction while leveraging Genesys and other contact center tools.

Qualifications

• Minimum 3 years of experience in a relevant Contact Center technical or product management role.
• Hands-on experience with Contact Center platforms such as Genesys Cloud, Genesys Engaged, Genesys PureConnect, Genesys WFM, Genesys Cloud.
• Familiarity with Nice CX, Verint, Avaya, Cisco, and AudioCodes is an asset.
• Solid understanding of networked systems including client/server architecture, web applications/services, and layered design.

Responsibilities

• Motivated to find and implement innovative solutions that improve service for our customers.
• Troubleshoot and resolve technical problems for our customer solutions.
• Proactively prevent downtime of the Contact Center applications and infrastructure.
• Solidify customer loyalty, relationships and satisfaction.
• Work with partners and stakeholders to maintain service stability.

Skills

Contact Center

Leadership

Agile

Communication

Tools

Genesys Cloud

Genesys Engaged

Genesys PureConnect

Genesys WFM

Nice CX

Verint

Avaya

Cisco

AudioCodes

Job description

Bell Canada is seeking a Specialist Application to join our Network team in Canada. You will provide application and infrastructure support, maintenance and 24/7 on-call service monitoring for business customers, collaborating with CC architects, product owners, scrum masters and developers.

Based in Canada with a hybrid schedule, you will ensure service stability, proactive problem resolution, and strong customer satisfaction while leveraging Genesys and other contact center tools.