[24-188] Outreach & Housing Worker / Case Manager

SOURCES; Surrey; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a dedicated team as an Outreach & Housing Worker, where you will provide essential support to individuals facing homelessness and health challenges. This temporary role offers the chance to make a real difference in the lives of community members by helping them navigate complex systems and access vital resources. You will work collaboratively with clients to create personalized housing stabilization plans and advocate on their behalf. If you are passionate about social justice and community wellness, this opportunity allows you to contribute to a mission-driven organization committed to fostering resilience and support for diverse populations. Be part of a team that values collaboration and respect, and help create a brighter future for those in need.

Benefits

100% employer-paid extended health and dental

Long-term disability coverage

Life insurance

Critical illness insurance

Accidental death & dismemberment coverage

Employee & Family Assistance plan

Pension plan

Generous paid time off, starting at 3 weeks

Qualifications

• Minimum 2 years post-secondary education and 2 years housing worker experience.
• Effective communication skills in English, both verbal and written.

Responsibilities

• Provide outreach support to clients in crisis and assist in housing stabilization.
• Collaborate with clients to identify needs and barriers to housing.

Skills

Crisis Management

Client Communication

Housing Stabilization Planning

Community Relations

Data Management

Education

Post-secondary education

Housing Worker Experience

Tools

Microsoft Office Suite

Central Data Systems

Job description

Position: Outreach & Housing Worker / Case Manager (temporary ending March 31, 2026 - this position may be extended with continued contract funding)

Location: Sources Food Bank South Surrey

Hours: Monday to Friday 9:00am to 4:30pm

We are looking for an Outreach & Housing Worker / Case Manager to join our Sources Housing Support Services team! This individual must be able to work independently, have a strong sense of social justice, and be able to work from a solution-focused approach.

About Sources

SOURCES is a community-based non-profit organization that has been providing support, encouragement, and hope for individuals and families in White Rock, Surrey, Delta, Langley, Prince George, and Parksville for 40 years. We serve 40,000 individuals yearly and that is all owing to our dedicated team. We welcome people of all genders, races, cultures, ethnicities, and abilities. We strive to create more vibrant and resilient communities by offering support to children, youth, families, persons with disabilities, seniors, LGBTQ2S+ individuals, and others who are coping with isolation, addiction, mental illness, poverty, disability, and conflict. We also support our communities through leadership, education, and volunteerism.

SOURCES is also committed to learning about, celebrating, and incorporating Indigenous knowledge into our practices as we continue our work in truth, reconciliation, and resurgence.

We value diversity, respect, and collaboration as we are all striving to promote the same mission—social wellness for our community.

Description of position

Reporting to the Housing Support Services Manager, the Outreach and Housing Worker position is a temporary employee of Sources Community Resources. This position ends March 31, 2026, and may be extended with renewal of the funding contract regarding this position. This position provides direct one-to-one comprehensive outreach and housing services for people currently experiencing homelessness, being released from hospital, or living in the community with challenging health concerns that create risk of homelessness. The Outreach and Housing Worker provides support through crisis, working with clients to manage crises, strategize solutions, and next steps in accessing resources, services, shelter, housing, and supports to assist the clients in achieving their housing stabilization plans. Addresses challenges with landlords or other services that may be contributing to the crisis. Provides written communications on behalf of the client; negotiates and mediates for the clients. Ensures access to all pertinent services and encourages the development of support networks; promotes community relations, partnerships with project partners, and other human-serving organizations and the general public. Service includes providing support, information, referral, and completion of forms and applications with Income Assistance and disability benefits. This position includes work with agency partners to assist with system navigation and providing services to individuals accessing Overdose Prevention Services and other resources. This position includes driving a society vehicle with clients in the vehicle, as needed.

This position includes work with agency partners and community partners in collaboration.

General Responsibilities:

• Provides outreach support to people in their crisis location & community.
• Collaborates with the client in determining needs and identifying barriers the person faces to sustain or obtain housing.
• Provides assistance to the client in creating their housing and stabilization plan for reducing barriers to sustaining or obtaining housing.
• Provides assistance with communications with landlords, navigating complex processes, linking clients to other supportive networks and agencies such as mental health and health care services; provides ongoing contact and support in ensuring action.
• Maintains complete and accurate statistics and records for all project activities. Meets all reporting requirements.
• Drives clients to view housing and access other services.
• Assists clients to access treatment, healthcare, Overdose Prevention Services, and other related services as needed.

Qualifications:

• Minimum 2 years post-secondary education and 2 years housing worker experience
• Effectively utilize Office suite including Excel, Word, Outlook, and central data systems
• Effectively communicate professionally, verbally and in writing in English
• Non-violent Crisis Intervention Training (Training may be accessed through Sources)
• Valid Class 5 BC Drivers License
• Criminal Record Check

Start Date: This position starts ASAP

Salary: $25.75 per hour

Benefits (if applicable):

• 100% employer-paid coverage for extended health and dental.
• Long-term disability, life insurance, critical illness insurance, accidental death & dismemberment coverage
• Employee & Family Assistance plan
• Pension plan
• Generous paid time off, starting at 3 weeks.

Closing Date: Jan 3, 2025. Internal candidates will be contacted by Jan 3, 2025.