2027 Summer Co-op - Data & Analytics (8 Months)

Manulife Financial; Waterloo; Hybrid; CAD 53,000 - 60,000; Full time

Benefits offered by this job

GRO early talent program

Hybrid work environment

Job summary

Manulife Financial invites you to join the Data Office to shape data-driven decision-making across Customer Experience, Data Analytics and Continuous Improvement. You’ll gain hands-on experience through training, mentorship and networking, while building technical and professional skills from day one.

As a CS student, you will work with stakeholders on data mining, analysis and visualization, contribute to dashboards and process improvements, and benefit from GRO, Manulife John Hancock’s premier

Qualifications

• Enrolled in an accredited university for a degree in Computer Science or a related discipline.
• Strategic thinker with a customer-centric focus.
• Strong analytical skills and problem-solving using data to tell a story and drive decisions.
• Microsoft Power Suite knowledge is an asset or experience with comparable tools.
• Curiosity and willingness to learn and adapt.
• Strong work ethic with a proactive and flexible attitude.
• Excellent time management, planning and communication skills.
• Ability to build and maintain relationships with stakeholders; collaborative team player.
• Understanding of the financial services industry, including wealth and asset management.

Responsibilities

• Leverage analytical skills to understand business drivers and clarify initiatives.
• Build and nurture relationships with key stakeholders.
• Apply data mining, analysis and visualization to inform decisions with a customer focus and NPS.
• Deliver well-documented solution requirements and proposals.
• Lead meetings and communicate across organizational levels.
• Prepare partners for changes to ensure smooth transitions.
• Recommend business decisions to address customer challenges.
• Participate in activities such as valuation oversight, trade processing and reconciliation, risk oversight, vendor management, tax compliance, securities lending, financial reporting, client onboarding, and data management.

Skills

Analytical skills

Problem solving

Customer-centric

Stakeholder management

Communication skills

Time management

Team player

Curiosity to learn

Education

CS or related degree

Tools

Microsoft Power BI

Tableau

Job description

This is your opportunity to help shape the future of data-driven decision-making at Manulife through the Data Office. You’ll gain hands‑on experience across key areas like Customer Experience, Data Analytics, and Continuous Improvement, while building technical and professional skills through training, mentorship, and networking. This role empowers you to make meaningful impact from day one!

Position Responsibilities:

• Leverage your analytical skills and critical thinking to ask insightful questions, understand business drivers and needs, and bring clarity and precision to the scope and requirements of initiatives.
• Build and nurture positive, effective relationships to strengthen partnerships with key stakeholders.
• Apply your training and knowledge effectively in areas such as data mining, analysis and visualization, process assessment, root cause analysis, prioritization, and presentation of findings, with a focus on customer needs and Net Promoter Score (NPS).
• Deliver well‑documented solution requirements and propose solutions clearly and concisely.
• Lead meetings and present information with strong communication skills across all organizational levels.
• Prepare our business partners for any changes introduced, ensuring smooth transitions.
• Recommend business decisions that drive results and address customer challenges.
• Depending on your team, daily activities may include valuation oversight, trade processing and reconciliation, risk oversight, vendor management, tax compliance, securities lending, financial reporting, client onboarding, shareholder record keeping, data management, and dashboard creation.

Required Qualifications:

• Enrolled in an accredited university for a degree in Computer Science or a related discipline.
• Strategic thinker with a customer‑centric focus.
• Strong analytical skills and problem‑solving skills – using data to tell a story and make data‑driven decisions
• Microsoft Power Suite knowledge is considered a strong asset, or experience with comparable automation tools and data visualization tools.
• Curiosity and a willingness to learn and adapt.
• Strong work ethic with a proactive and flexible attitude, eager to contribute wherever needed.
• Excellent time management, planning, and communication skills.
• Ability to build and maintain relationships with various stakeholders; a collaborative team player.
• Understanding of the financial services industry, including wealth and asset management.

When you join our team:

• We’llempower you to learn and grow the career you want.
• We’llrecognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team,we’llsupport you in shaping the future you want to see.
• As part of our co‑op program, you will gainearly accessto Manulife John Hancock’s premier early talent program, GRO, tailored to graduating students! This program is designed to launch your career with the support, structure, and opportunities you need to thrive.

Salary range is expected to be between

52,650.00 CAD - $60,450.00 CAD

The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. The annual salary will be pro‑rated based on the length of the work‑term.

#LI-Hybrid

This posting supports an ongoing hiring initiative for existing and/or future vacancies.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Hybrid