2025 Senior Supervisor – Friends of the CNE

The EX; Toronto; On-site; CAD 100,000 - 125,000; Full time

Job summary

A major cultural event organization in Toronto is seeking a Volunteer Supervisor for the summer season. You will manage approximately 125 volunteers during the Canadian National Exhibition, ensuring their training and adherence to safety protocols. Ideal candidates possess strong leadership and communication skills. The position requires flexibility and is full-time during the event from June to September.

Benefits

Hands-on experience at a major event

Networking opportunities in the community

Qualifications

• Responsible, proactive, friendly, and organized.
• Experience supervising staff is preferred.
• Excellent command of English, both verbal and written.

Responsibilities

• Supervise approximately 125 volunteers at the CNE.
• Prepare recruiting materials and coordinate scheduling.
• Ensure safety procedures are followed during events.

Skills

Demonstrated leadership skills

Effective verbal and written communication skills

Strong organizational skills

Excellent interpersonal skills

Ability to handle conflict effectively

Job description

Canadian National Exhibition Association - Toronto, Ontario

Contract Seasonal Position: June 16th until September 05, 2025

About Us :

Looking for a summer job that is fun, by the waterfront, and gives you access to one of Toronto’s most iconic events? Come join our team at the Canadian National Exhibition (CNE)!

The CNE, often affectionately called The EX, is one of the top ten agricultural fairs in North America. Learn what it takes to run Canada’s largest community event. Gain hands-on experience and a behind-the-scenes look at attractions and entertainment including concerts, midway rides, games, shopping, exhibits, tech and gaming hubs, food, and wacky treats!

The CNE is a cherished tradition attracting approximately 1.6 million visitors annually over its 18-day run. Be part of this summer tradition and help us inspire Canadians and create memories.

Overview

Reporting to the Manager, Guest Services, you will work within the Guest Services department supervising approximately 125 volunteers at the CNE. Volunteers staff entry gates and provide event information to guests, while also supporting other departments during the event.

Responsibilities

1. Determine staffing requirements for the 18-day volunteer program
2. Prepare recruiting materials
3. Coordinate scheduling and conduct volunteer interviews
4. Promote the program at job fairs and community events
5. Prepare acceptance packages for volunteers
6. Coordinate ordering of volunteer uniforms
7. Prepare and deliver training materials
8. Maintain volunteer schedules
9. Provide leadership, assistance, and coaching to volunteers
10. Ensure CNE policies and safety procedures are followed
11. Coordinate volunteers' thank you BBQ
12. Distribute volunteer certificates
13. Complete volunteer evaluations
14. Perform other duties as assigned

Skills and Requirements

• Demonstrated leadership skills
• Responsible, proactive, friendly, organized
• Effective verbal and written communication skills
• Experience supervising staff (preferred)
• Strong organizational and time management skills with attention to detail
• Excellent interpersonal skills
• Experience handling complaints (preferred)
• Flexibility and adaptability
• Tolerance to ambiguity
• Problem-solving and decision-making abilities
• Ability to handle conflict effectively
• Focus on continuous improvement
• Ability to work in a fast-paced, sometimes stressful environment
• Excellent command of English, both verbal and written
• Full G driver’s license (asset)
• Availability to work up to and including Labour Day Monday
• Flexibility to work days, evenings, and weekends during the event

Special Conditions

• Ability to navigate the entire CNE grounds
• Ability to work outdoors in all weather conditions
• May be required to wear a uniform

Learned Skills

• Customer Service Skills
• Transportation & Logistics Skills
• Problem Solving Skills
• Self-motivation Skills
• Accountability
• Concentration
• Patience

Interested candidates should submit a resume outlining relevant experience and qualifications to the CNE Summer Staffing Department. Only shortlisted candidates will be contacted for interviews.

At the CNE, we are committed to fostering an inclusive, accessible work environment where all employees feel valued, respected, and supported. Accommodations are available for applicants with disabilities during the recruitment process. Please advise us if you require an accommodation during your interview.

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