2025 CAE, Fall Investigation Officer (4 Months)

Royal Bank of Canada; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

The Client Complaints Office at a leading company is looking for a dynamic candidate to support transformational initiatives in client complaint management. The role involves assisting with regulatory changes, enhancing client communication processes, and leveraging problem-solving skills to foster a collaborative work environment.

Benefits

Leadership support for development

Opportunity to make a meaningful impact

Dynamic, collaborative work environment

Qualifications

• Must be bilingual (English/French) with strong written and verbal skills.
• Experience in client contact, conflict resolution, or project management preferred.
• Detail-oriented with strong information-seeking skills.

Responsibilities

• Support management with client correspondence and regulatory changes.
• Provide support for data and compliance verification.
• Adapt to and execute change processes aligned with business priorities.

Skills

Change Management

Communication

Conflict Resolution

Detail Orientation

Problem Solving

Job description

The Client Complaints Office is seeking a dynamic candidate to contribute to a transformational initiative. To implement changes in the regulatory environment affecting the Client Complaints Appeal Office, we need a candidate with a problem-solving mindset, leadership skills without formal authority, and an interest in change management.

Job Description

The Client Complaints Office is seeking a dynamic candidate to contribute to a transformational initiative. To implement changes in the regulatory environment affecting the Client Complaints Appeal Office, we need a candidate with a problem-solving mindset, leadership skills without formal authority, and an interest in change management.

What will you do

• Support management with initiatives, including creating/revising client correspondence templates, reviewing procedures, and preparing revision proposals.
• Assist management with regulatory changes and initiatives.
• Provide support with data and compliance verification.
• Support and reinforce behaviors aligned with RBC goals.
• Adapt to and execute change processes while maintaining focus on business priorities.

What do you need to succeed

Must-have

• Bilingual (English/French), with strong written and verbal skills in both languages.
• Experience in roles involving client contact, conflict resolution, change management, project management, compliance, audit, or administration is preferred.
• Detail-oriented with the ability to work independently.
• Strong information-seeking skills.
• Comprehensive and conceptual thinking.
• Initiative, productivity, and action-oriented attitude.

Nice-to-have

• Organizational awareness.
• Interest in organizational development.
• Experience or interest in alternative dispute resolution.
• Proficiency in process mapping.

What’s in it for you

We thrive on challenges, fostering growth, and delivering trusted advice to help clients and communities prosper. We value support, development, impactful work, collaboration, and relationship building.

• Leadership support for your development.
• Opportunity to make a meaningful impact.
• Work in a dynamic, collaborative, progressive, high-performing team.
• Engage in challenging work and build close relationships.

Job Skills

Change Management, Communication, Computer Literacy, Conflict Resolution, Detail Orientation, Interpersonal Relationships, Listening, Personal Development, Personal Initiative, Problem Solving, Taking Initiative

Additional Job Details

Address : 20 KING ST W, TORONTO

City : TORONTO

Country : Canada

Work hours / week : 37.5

Employment Type : Full time

Platform : INTERNAL AUDIT

Job Type : Student / Coop (Fixed Term)

Posted Date : [Date not specified]

Application Deadline :

Note : Applications accepted until 11:59 PM the day before the deadline.

Inclusion and Equal Opportunity Employment

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Required Experience : Unclear Seniority

Key Skills