2025 CAE, Fall Investigation Officer (4 Months)

RBC; Toronto; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic candidate to join their Client Complaints Office. This role involves supporting transformational initiatives and implementing regulatory changes. The ideal candidate will possess a problem-solving mindset, demonstrate leadership without formal authority, and be eager to learn about change management. Join a collaborative team that thrives on challenges and values mutual success, while making a lasting impact in the community.

Benefits

Leadership support for development

Opportunity to make a lasting impact

Dynamic and collaborative team environment

Engaging and challenging work

Qualifications

• Bilingual in English and French with strong communication skills.
• Experience in client contact, conflict resolution, and change management preferred.

Responsibilities

• Support management with client correspondence and procedure reviews.
• Assist with regulatory changes and compliance verification.

Skills

Change Management

Communication

Conflict Resolution

Detail-Oriented

Problem Solving

Interpersonal Relationships

Listening Effectively

Personal Initiative

Job description

Job Summary

The Client Complaints Office is seeking a dynamic candidate to contribute to a transformational initiative. The role involves implementing changes in the regulatory environment affecting the Client Complaints Appeal Office. The ideal candidate will have a problem-solving mindset, demonstrate leadership skills without formal authority, and be interested in learning about change management.

Job Description

The Client Complaints Office is looking for a dynamic candidate to play an important role and contribute to a transformational initiative. In order to implement the changes made to the regulatory environment in which the Client Complaints Appeal Office operates, we are seeking a candidate that can bring a problem solving mindset, that can demonstrate leadership skills without having authority and that is interested in learning about change management.

What will you do?

1. Support management with initiatives including client correspondence templates creation/revision, procedure reviews, and revision proposals.
2. Assist management with regulatory changes and initiatives.
3. Provide support with data and compliance verification.
4. Support and reinforce targeted behaviors that contribute to RBC goals.
5. Embrace and execute change (processes, tools) while focusing on business priorities.

What do you need to succeed?

Must-have

• Bilingual in English and French; strong written and verbal skills in both languages.
• Experience in roles involving client contact, conflict resolution, change management, project management, compliance, audit, or administration is preferred.
• Detail-oriented with the ability to work independently without direct supervision.
• Information seeking, comprehensive/conceptual thinking, initiative, productivity, and action orientation.

Nice-to-have

• Organizational awareness.
• Interest in organizational development.
• Experience or interest in alternative dispute resolution.
• Proficiency in process mapping.

What’s in it for you?

We thrive on challenges, progressive growth, and teamwork to deliver trusted advice that helps clients thrive and communities prosper. We value support, potential, making a difference, and mutual success.

• Leadership support for your development through coaching and opportunities.
• Opportunity to make a lasting impact.
• Work in a dynamic, collaborative, and high-performing team.
• Engage in challenging work that makes a difference.
• Build close relationships.

Job Skills

Change Management, Communication, Computer Literacy, Conflict Resolution, Detail-Oriented, Interpersonal Relationships, Listening Effectively, Personal Development, Personal Initiative, Problem Solving, Taking Initiative

Additional Job Details

Address: 20 KING ST W, TORONTO

City: TORONTO

Country: Canada

Work hours/week: 37.5

Employment Type: Full-time

Platform: INTERNAL AUDIT

Job Type: Student/Coop (Fixed Term)

Pay Type: Salaried

Posted Date: 2025-04-29

Application Deadline: 2025-05-27

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we believe in an inclusive workplace with diverse perspectives, essential for our growth. We support our employees to perform at their best, collaborate effectively, drive innovation, and grow professionally, aligning with our Purpose to create value for clients and communities. We foster a respectful, belonging, and opportunity-driven environment for all.

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