2025-04-22 Senior Manager, Clinical Operations

Fonction publique de l'Ontario; Ontario; On-site; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a dynamic leader to support its Healthy Workplace Team. This role involves planning and managing mental health operational support services, fostering team dynamics, and providing strategic advice on wellness initiatives. The ideal candidate will have a strong background in mental health, proven leadership skills, and the ability to navigate complex projects in a fast-paced environment. Join a dedicated team committed to enhancing the well-being of employees and creating a supportive workplace culture. If you are passionate about mental health and leadership, this opportunity is perfect for you.

Qualifications

• Ability to pass an OPP background/security investigation.
• Proven ability to deliver results in a fast-paced environment.

Responsibilities

• Plan and manage operational support services for mental health initiatives.
• Provide strategic advice on critical issues management.

Skills

Leadership

Mental Health Expertise

Project Management

Communication

Relationship Management

Education

Masters-level clinical degree

Job description

Apply By: Tuesday, April 22, 2025 11:59 pm EDT

Do you have a combination of leadership experience and mental health expertise in a clinical setting?

The Ministry of the Solicitor General, Ontario Provincial Police (OPP) is seeking a dynamic and experienced leader to support the Healthy Workplace Team. Working in this Bureau, you will cultivate a supportive environment where team members from across the province can collaborate effectively towards mental health support for OPP Members.

About Us:

The Ontario Provincial Police is one of North America's largest deployed police services with more than 5,800 uniformed officers, 2,400 civilian employees and 830 Auxiliary officers. We provide essential services that ensure the safety and security of the people of the Province of Ontario. The OPP is a division of the Ministry of the Solicitor General, the largest operational ministry in the province with a presence in every community across Ontario. We are the largest police service in Ontario and the second largest in Canada.

The OPP continues to work to ensure psychological health, safety and respect are embedded into all aspects of our organization. The Healthy Workplace Team is evolving towards a practitioner-led structure, which will include regional service hubs across the province, and will be as independent of the organization as possible to ensure member confidentiality while adhering to the Personal Health Information Protection Act (PHIPA).

The Healthy Workplace Team provides access to a wide range of health and wellness services. Our team is comprised of psychologists, mental health clinicians, and care navigators. Our team also offers fitness and nutrition services. The Healthy Workplace Team coordinates organizational and wellness programs including, reintegration, peer support and the Chaplaincy Program. Our team also coordinates and supports the occupational medicine program for employees and managers which is delivered by an external occupational medicine team.

The OPP Values promote always doing the right things for the right reasons, by:

• Serving with PRIDE, PROFESSIONALISM and HONOUR.
• Interacting with RESPECT, COMPASSION and FAIRNESS.
• Leading with INTEGRITY, HONESTY and COURAGE.

About the job

In this role, you will:

• Plan, direct, manage and evaluate all business operational support services, including oversight of mental health clinicians, wellness programming, strategic planning, financial management, regional staffing management, communications, information technology and general administration services.
• Participate in the development and implementation of strategic business and work plans, including member support and critical incident support response.
• Provide expert and strategic advice on critical issues management.
• Direct and manage related initiatives in support of program delivery objectives.

What you bring to the team

Mandatory requirements

Ability to pass an OPP background/ security investigation.

Leadership Skills

• Proven ability to deliver results in a fast-paced, high-intensity environment.
• Ability to foster and support team dynamics in a virtual setting, across the province.
• Experience leading complex projects and high-profile initiatives, effectively utilizing resources and prioritizing tasks to deliver results.
• Develop, build and lead organizational capacity through positive and values based leadership, inclusive and engaged teams, and partnerships.
• Ability to exercise managerial and strategic leadership accountability and authority in the areas of organizational design, recruitment and retention, talent management, labour relations and compensation related matters.

Healthy Workplace Program Management

• Proven progressive clinical experience, typically gained through a Masters-level clinical degree.
• Ability to frame program vision and strategy for wellness services, programs or operations.
• Ability to coordinate and lead the planning and implementation of organizational development and complex change initiatives related to mental health care within the OPP.
• Experience to develop and present strategic plans and recommend their implementation to support employee wellness and mental health within the organization.
• Ability to determine and confirm roles, objectives, parameters and resources within the Healthy Workplace Team.

Relationship and Stakeholder Management

• Experience in building and maintaining strong relationships with diverse internal and external partners.
• Partners with peers throughout the organization, to share information, coordinate and resolve problems.
• Manages working relationships between senior leaders.

Communication Skills

• Ability to communicate with senior leaders to obtain clarification on policies, provide planning and performance information, coordinate high-level budget preparation and financial and performance reporting.
• Demonstrated experience negotiating and managing contractual agreements with contractors, suppliers, service providers.
• Ability to prepare and present a range of strategic and innovative corporate service-related reports.
• Ability to represent the Bureau on various ministerial and inter-ministerial committees and working groups.

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• Diversity, equity and inclusion initiatives
• Accessibility
• Anti-Racism Policy

About security checks:
A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.

Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.

OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.