2 Senior ServiceNow Developers required to develop and support optimization and governance of S[...]

S I Systems; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading company in Toronto seeks 2 Senior ServiceNow Developers to optimize and govern ServiceNow modules for a Municipal Government Client. Successful candidates will enhance IT Asset Management and IT Service Management processes, focusing on asset lifecycle visibility and compliance. The role demands extensive experience in ServiceNow, suitable qualifications, and knowledge of ITIL practices.

Qualifications

• 5+ years experience in ServiceNow customization/configuration.
• Knowledge of ITIL processes, especially Asset Management.
• ServiceNow Certified Application Developer (CAD) required.

Responsibilities

• Maintain and develop Hardware Asset Management (HAM) and Software Asset Management (SAM) modules.
• Implement asset normalization, license reconciliation, and compliance reporting.
• Support ITSM modules: Incident, Change, Request, and Knowledge Management.

Skills

Data Analysis

Data Visualization

Asset Management

ServiceNow Reporting

Integration

Automation

Education

Bachelor’s Degree in Computer Science, IT, Data Science

Tools

ServiceNow

Job description

2 Senior ServiceNow Developers required to develop and support optimization and governance of ServiceNow modules. (139590-2)

Our GTA based, Municipal Government Client requires the services of 2 Senior ServiceNow Developers to develop and support optimization and governance of ServiceNow modules.

ROLE:

To be part of the ServiceNow platform team to develop and support the optimization, and governance of ServiceNow modules related to IT Asset Management (ITAM)- HAM and SAM and IT Service Management (ITSM) processes to enhance service delivery, asset lifecycle visibility, and compliance.

Duties include:

• Maintain and Develop the Hardware Asset Management (HAM) and Software Asset Management (SAM) modules.
• Support end-to-end asset lifecycle tracking from procurement to retirement.
• Implement and manage asset normalization, license reconciliation, and compliance reporting.
• Assist in HAM /SAM Pro configurations including onboarding of publishers, models, entitlements, and reclamation rules.
• Support core ITSM modules: Incident, Change, Request, and Knowledge Management.
• Configure workflows, business rules, SLAs, and UI policies to align with organizational ITIL processes.
• Assist in integrations, automating service request fulfillment and incident resolution via catalog items and Flow Designer.
• Collaborate with support teams to improve MTTR, first-call resolution, and user satisfaction.
• Automation through Flow Designer, Business Rules, Scheduled Jobs, and Notifications.

MUST HAVE:

• Bachelor’s degree in computer science, Information Technology, Data Science, or related field.
• Minimum of 5 years of experience in customizing and configuring module, data analysis, reporting, and visualization.
• Knowledge of ServiceNow ITIL processes, particularly in Hardware and Software Asset Management, Change Management, and Incident Management.
• Proficient in developing and configuring core module (e.g. Asset Management, etc.) and integrating ServiceNow with other enterprise systems.
• Configuration of asset lifecycle stages (receive, deploy, maintain, retire).
• Integration of asset discovery sources to have the CMDB updated and healthy.
• Configuration of software models, entitlements, license metrics, and reclamation rules.
• Management of Asset Normalization and data compliance using Content Library and Normalization Data Services (NDS).
• Implementation of barcode/RFID integrations and automated stockroom workflows.
• Integration experience and Automation through Flow Designer, Scheduled Jobs, and Notifications.
• Experience in development of ServiceNow workflows and forms of various complexity (ranging from simple to complex) as required.
• Proficient in ServiceNow reporting and creating custom dashboards, performance analytics, and reports.
• Strong understanding of data governance principles and best practices.
• ServiceNow Certified Application Developer (CAD) is required.