13364 - CANN Resources and Services Officer

ASPECT BC - Association of Service Providers for Employability and Career Training; Richmond; On-site; CAD 45,000 - 70,000; Full time

Job summary

Join an established social services agency dedicated to supporting newcomers in Canada. As a Resources and Services Officer, you'll play a crucial role in developing and maintaining resources that empower newcomers on their journey. This position offers a chance to work collaboratively with community organizations, analyze trends, and provide essential support services. With a focus on client-centered care, you'll help enhance settlement and integration experiences for diverse populations. Enjoy competitive benefits, a supportive work environment, and the opportunity to make a meaningful impact in the community.

Benefits

Paid Time Off (Monthly Wellness Days)

Additional Agency Holidays

Annual Vacation (3 weeks starting)

Company-Funded Pension (GRRSP)

Extended Health & Dental Plan

Employee & Family Assistance Programs

Access to Wellness Programs

Qualifications

• Bachelor’s degree in social sciences or equivalent experience required.
• Technical skills in database management and HTML are assets.
• Experience working with refugees and immigrants is essential.

Responsibilities

• Research and maintain newcomer resources and provide orientation services.
• Coordinate with government agencies and immigrant-serving organizations.
• Compile statistical reports and develop resources for newcomers.

Skills

Verbal Communication

Written Communication

Interpersonal Skills

Analytical Thinking

Problem-Solving

Client-Centered Service

Education

Bachelor’s Degree in Social or Human Sciences

Experience with Diverse Clientele

Tools

Microsoft Office Suite

Database Management

HTML

SQL

Adobe InDesign

Job description

At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

Division:Integrated Services for Newcomers

Program:Port of Entry/Arrival Settlement - CANN

Employment Type: Temporary Full-Time (35 hours per week)

Contract End Date: March 31, 2026

Number of Positions: 1

Job Summary:

The Resources and Services Officer is responsible for researching, developing, and maintaining written and electronic newcomer resources. They will also provide follow-up information and orientation services to newcomers; and collaborate with stakeholders to develop and promote newcomer resources.

Reports to: Senior Program Manager


Key Duties and Responsibilities

• Provides follow-up services to newcomers to link them with local immigrant-serving and community organizations
• Responds to client inquiries via telephone and email
• Analyzes newcomer arrival trends and explores service delivery strategies to address emerging client needs
• Coordinates and communicates with government agencies and immigrant-serving organizations nation-wide to ensure delivery of information (written and electronic) by CANN at YVR to newcomers is up-to-date and accurate
• Communicates all new or updated newcomer resources information to the CANN team
• Maintains Client Services System (CSS) database by ensuring data integrity
• Ensures and retrieves data by developing repeatable or ad hoc queries and generating reports
• Conducts a needs assessment and uses various platforms to provide client-centered orientation and information on settlement steps (e.g. life in Canada; and rights and responsibilities)
• Provides referral services to newcomers based on individual client needs
• Promotes national settlement, community, and government services and events to newcomers
• Addresses emergency and unexpected needs of refugees upon arrival and liaises with appropriate authorities to ensure client needs are met
• Collaborates with CBSA and YVR personnel as necessary to facilitate reception services
• Facilitates interpretation between refugees and CBSA as required to facilitate landing procedures
• Attends program service meetings on service delivery issues
• Provides input and assistance in program and resource development
• Stocks up bulk deliveries of written resource materials and refugee items (i.e., IRCC’s Welcome to Canada guidebook, government publication, and refugee items)
• Compiles monthly and quarterly statistical reports for the IRCC based on their requirements
• Develops resources for newcomers and refugees, ensuring updates and translations are added to all resources before distribution
• Updates information and resources for newcomers on a custom designed web application that serves multiple platforms
• Develops and updates content for publications, website, e-kiosk, resource emails, and resource portals
• Develops and updates the CANN program website and works with community partners to promote their settlement services through written and online channels
• Works with external vendors to coordinate maintenance and upgrades of CANN Client Service System
• Participates in professional development activities to support program improvement and service outcomes
• Performs other related duties as assigned by CANN Associate Director

Education, Training and Experience

• Bachelor’s Degree in Social or Human Sciences or equivalent combination of education, training, and experience Experience working with diverse clientele Technical skills in word processing, HTML, website development, database management, SQL, and online communication technologies is an assetExperience with Adobe In-design an asset
  
• Proficient in Microsoft Office Suite
• Knowledge of settlement and integration; services and programs for newcomers; immigration trends and polices; and resources for newcomers
• Experience working with refugees and immigrants

Job Skills and Abilities:

• Excellent verbal, written and interpersonal communication skills Ability to develop and maintain collaborative relationships with service providing organizations Committed to providing client-centered quality service, excellent team player, and ability to multi-task Creative and passionate about working with newcomers to enhance settlement and integration
  
• Additional language skills are considered an asset if aligned with service delivery needs
• Able to respond quickly to new or changing work demands
• Strong information gathering, analytical thinking and problem-solving ability
• Detail oriented, highly organized and self-motivated

About S.U.C.C.E.S.S.:

S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.

At S.U.C.C.E.S.S., we take care of our communities and our people!

Our staff is the source of our success and we make it a priority to ensure work-life balance for our staff. We offer a range competitive and comprehensive benefit packages to ensure the well-being our staff. Subject to the type of employment, benefit packages may include:

• paid time off ‘monthly wellness days’ (up to 12 days per year)
• additional agency holidays (2 additional statutory holidays)
• 3 weeks annual vacation (starting) and up to 7 weeks (maximum)
• company-funded pension (GRRSP)
• extended health & dental plan
• employee & family assistance programs
• access to wellness programs (such as subscription to Headspace), and more

S.U.C.C.E.S.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.

Interested candidates please apply by 11:59pm, May 16, 2025

While we appreciate all applications, only those selected for an interview will be contacted.