1 Kitchen Supervisor

1 Hotels; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading hospitality group in Toronto is seeking a Kitchen Supervisor to oversee daily operations at their restaurant. The ideal candidate will have a strong background in service etiquette and food operations, combined with excellent leadership skills. This full-time role requires a commitment to maintaining a clean environment and addressing guest needs, ensuring a fulfilling dining experience. Flexibility in scheduling and a passion for sustainability are essential.

Qualifications

• Minimum of 1 year in a supervisory or leadership role in a full-service restaurant or hotel dining venue.
• Updated Ontario Smart Serve certification is required.
• Ability to stay calm under pressure, prioritize tasks, and multitask efficiently.

Responsibilities

• Oversee daily front-of-house operations.
• Support the Front of House team during peak times.
• Handle guest concerns or complaints with professionalism.

Skills

Service etiquette

Food and beverage operations

Leadership

Communication skills

Multitasking

Passion for sustainability

Education

High school diploma or equivalent

Hospitality or restaurant management education

Job description

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Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. A job at 1 Hotels is about more than punching a clock. It's about changing the world - little by little. We're the world's first mission-driven hotel company and we've got some lofty goals. All we ask is that you bring your true self and do all the good you can!

MAIN DUTIES :

The 1 Kitchen Supervisor at 1 Hotels will oversee the daily operations in our restaurant, 1 Kitchen. They will be responsible for ensuring the safety and enjoyment of guests in the venue. Key duties include supervising Front of House Team Members (Servers, Bartenders, Hosts, Support), maintaining a clean and safe environment, and addressing guest needs and concerns. The supervisor will also assist with setting the team up for success with coordination with the 1 Kitchen Floor Managers as well as General Manager of Venue Operations. Additionally, they will handle administrative tasks and report any facility / restaurant issues to management. The role requires strong leadership, customer service skills, and a focus on safety and guest experience.

GENERAL DUTIES :

• Supervise daily front-of-house operations, ensuring seamless, attentive, and warm service throughout all meal periods.
• Support the Front of House team by being present on the floor, stepping in where needed, and maintaining service momentum during peak times.
• Ensure all team members are knowledgeable about the menu, including ingredients, sourcing, and sustainability efforts.
• Assist with daily pre-shift briefings, communicating service goals, Redwoods, and any operational updates.
• Manage and adjust floor plans, seating flow, and cover counts as needed to support smooth operations.
• Monitor the cleanliness and presentation of the dining room, host stand, and bar area.
• Handle guest concerns or complaints with professionalism and a solution-focused mindset.
• Support team scheduling, timekeeping, and shift coverage in collaboration with restaurant leadership.
• Ensure accurate cash handling, billing procedures, and POS usage across all team members.
• Collaborate with the restaurant management team to drive performance, upselling opportunities, and guest satisfaction.
• Maintain a strong understanding of local health and safety standards and ensure team compliance.
• Uphold the standards and brand pillars of 1 Hotels by leading with kindness, sustainability, and purpose.
• Ensure uniform and personal appearance are clean and professional.
• Perform any other duties as assigned by the leadership team.

QUALIFICATIONS & SKILLS :

• High school diploma or equivalent; hospitality or restaurant management education is a plus.
• Minimum of 1 year in a supervisory or leadership role in a full-service restaurant or hotel dining venue.
• Updated Ontario Smart Serve certification is required.
• Strong knowledge of service etiquette, food and beverage operations, and guest experience principles.
• Proven ability to lead and motivate a team in a high-volume, fast-paced environment.
• Excellent interpersonal and communication skills, both verbal and written.
• Ability to stay calm under pressure, prioritize tasks, and multitask efficiently.
• A genuine passion for sustainability, wellness, and providing good-natured service.
• Availability to work flexible hours, including weekends, evenings, and holidays.
• Physical ability to stand and walk for extended periods and lift up to 25 lbs.

Seniority level: Associate

Employment type: Full-time

Job function: Management

Industries: Hospitality, Hotels and Motels, and Food and Beverage Services