Wireless Retail Assistant Manager - Coconut Point

Cellular World; Sales; In loco; BRL 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Growth opportunities

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Employee discount

PTO accrual

Team budget for apparel

Descrizione del lavoro

Cellular World in São Paulo seeks an Assistant Sales Manager to support the Retail Sales Manager and lead a team in delivering excellent customer experiences. You will drive sales, manage inventories, and ensure brand standards are met across the store.

The role requires prior retail or customer service management experience, strong leadership, and the ability to work full-time, including weekends. This position offers growth opportunities and comprehensive benefits.

Competenze

• Previous retail or customer service management required.
• Bilingual communication is a plus.

Mansioni

• Follow the coaching and leadership of the Retail Sales Manager.
• Drive sales and customer satisfaction using AT Your Service and Key Satisfaction drivers.
• Meet and exceed monthly sales goals and assist employees with closing sales.
• Observe customer experience to determine the focus of the AT&T Experience Steps.
• Ensure proper opening and closing of the retail location.
• Complete required training monthly and annually per AT&T compliance standards.
• Assist with inventory, ordering, receiving, counts, and discrepancies.
• Provide resolution to customer complaints regarding sales and service.
• Develop and manage positive relationships with staff and customers.
• Coach and recognize top and under-performers to improve store performance.
• Participate in staff meetings on promotions, goals, trends, and information.
• Ensure proper merchandising and product placement per AT&T standards.

Conoscenze

Leadership

Customer service

Team management

Communication

Tech-savvy

Bilingual

Descrizione del lavoro

Assistant Sales Manager

Cellular World, a leading AT&T authorized retailer is currently looking for a strong Assistant Sales Manager who is passionate about mobile technology. We are currently accepting resumes for a full-time Assistant Sales Manager to join our innovative, best-in-class, and growing company. Your goal as the Assistant Sales Manager is to support the Retail Sales Manager. The Assistant Sales Manager will also ensure the store delivers an excellent customer experience using At Your Service and Key Satisfaction drivers, exceed sales metrics, manage and protect company assets, and increase profitability, all while developing your team to be best in class.

Job Benefits:

• Supportive team environment
• Tenure Increase Program
• PTO Accrual
• Growth opportunities
• Medical/Dental and Vision benefits options
• Long-term and short-term disability insurance benefits options
• 401(k) plan with a company contribution
• An incredible employee discount not to exceed 57% on up to 5 lines on AT&T's premium wireless service.
• Huge discounts on accessories and additional AT&T products and services allow you access to the latest and greatest, trending gadgets.
• A new hire budget to spend on a wide range of Team Color apparel.

Responsibilities:

• Follow the coaching and leadership of the Retail Sales Manager.
• Drive sales and customer satisfaction using At Your Service and Key Satisfaction drivers. Retain, implement, and ultimately train the behaviors with the sales team.
• Meet and exceed monthly sales goals. Achieve personal sales goals as well as assist employees with closing sales and providing customer service.
• Observe customer experience to determine the focus of the AT&T Experience Steps.
• Ensures proper opening and closing of the retail location with completion of all open/close procedures.
• Training - ensure 100% completion of all required training monthly and annually per AT&T compliance standards.
• Inventory - Assist with ordering, receiving, and discrepancies, and complete daily, weekly, and month-end counts as needed.
• Provide resolution to customer complaints regarding sales and service.
• Develop and manage positive business relationships with staff and customers.
• Provide leadership, positive reinforcement, and coaching to promote the learning and growth ofsales associates. Along with the Sales Manager, recognize top performers and lower performers to help contribute to overall store improvement.
• Participate in regular staff meetings to understand and train on promotions, goals, trends, and other relevant information.
• Ensure proper merchandising within the store, including product placement, display, and brand compliance per AT&T requirements. Use displays and interactive devices to enhance the customer experience.
• Meet and exceed performance expectations as an Assistant Manager to be considered as a candidate for promotion to Sales Manager.

Requirements

• Must have a valid driver's license and current auto insurance.
• Must attend all off-site promotional events during and after business hours.
• Must be at least 18 years of age.
• Must be able to pass a background.
• Previous retail or customer service management required.
• Proven leadership and employee management skills.
• Ability to stand for long periods and work full-time, weekends, and during peak retail selling periods. Work at various locations may also be required.
• Tech-savvy and enjoy working with interactive technology devices.
• Enjoy working in a team environment & engaging with consumers. Must be enthusiastic and have the drive needed to complete sales.
• Independent and self-motivated team player.
• Regular physical activity will be required, e.g., setting up promotional material, changing displays, etc.
• Reliable transportation.
• This role benefits from bilingual communication, but we encourage all qualified candidates to apply.

We are an equal opportunity employer and value diversity at our Company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.