Virtual Assistant

Chosan; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A global property management firm is seeking full-time Virtual Assistants based in Brazil to enhance their customer service team. In this fast-paced role, you'll communicate with guests and tenants, ensuring all interactions meet a high standard of excellence. The role requires fluent English, strong typing skills, and a tech-savvy mindset. Join a supportive international team with opportunities for career growth, all while working remotely from anywhere in Brazil.

Serviços

100% remote work

Competitive hourly rate in USD

Career growth opportunities

Qualificações

• Must have a reliable laptop and high-speed WiFi.
• Previous experience with Airbnb or property management is a plus.

Responsabilidades

• Craft clear, professional responses to guest inquiries.
• Maintain quick response times to all messages.
• Deescalate guest complaints with professionalism.
• Coordinate with operations teams to fulfill requests.
• Update internal systems and document customer interactions.
• Collaborate to ensure seamless daily operations.

Conhecimentos

Fluent in English (spoken and written)

Strong typing skills (80+ WPM)

High attention to detail

Strong problem-solving and conflict resolution skills

Tech-savvy

Ability to multitask under pressure

Descrição da oferta de emprego

We’re looking for two full-time Virtual Assistants based in Brazil to join our global property management and real estate rental operations team. This is a fast-paced, service-driven role where you’ll communicate directly with guests and tenants across multiple properties, ensuring every experience meets our standard of excellence.

If you’re fluent in English, tech-savvy, and passionate about delivering outstanding customer service — this is a great opportunity to grow in an international environment.

Key Responsibilities

• Craft clear, professional, and empathetic English responses to guest messages, emails, and inquiries across Airbnb, VRBO and other internal platforms.
• Maintain a 5–10 minute response time to all messages during your shift.
• Deescalate and resolve guest complaints with professionalism, empathy, and sound judgment.
• Coordinate with cleaning, maintenance, and operations teams to fulfill requests.
• Update and monitor internal systems, CRMs, and property dashboards.
• Document all customer interactions accurately for team follow-up and quality control.
• Collaborate with team members to ensure seamless daily operations.

Requirements

• Fluent in English (spoken and written) – excellent grammar and communication tone.
• Strong typing skills (80+ WPM) and confidence navigating multiple platforms.
• High attention to detail, accountability, and ability to multitask under pressure.
• Strong problem-solving and conflict resolution skills.
• Must have a reliable laptop / computer and high-speed WiFi.
• Previous experience with Airbnb, property management, or hospitality support is a plus but not required.
• Professional, positive, and culturally aligned with a high standard of service.

Why Join Us

• Work 100% remotely from anywhere in Brazil.
• Full-time, consistent hours (40 hours / week).
• Competitive hourly rate in USD.
• Supportive, fast-growing international team.
• Career growth opportunities for high-performing team members.

If you’re ready to join a professional, global team that values reliability, communication, and excellence — we’d love to meet you.