Ux Designer (Physical Product | Latam)

Carepod; Criciúma; Presencial; BRL 60 000 - 100 000; Tempo integral

Resumo da oferta

Carepod is seeking a UX Designer to shape the customer journey across physical products and digital touchpoints. You will lead usability testing, conduct customer research, and translate insights into intuitive product interactions, website navigation, and onboarding experiences.

You will collaborate with Product Development, Marketing, and Support to drive customer-centric improvements and measurable impact on the brand experience.

Qualificações

• 3+ years of experience in UX Design, Product Design, Interaction Design, or a related field.
• Experience with direct-to-consumer (DTC) brands
• Strong UX research and usability testing experience
• Experience creating wireframes, prototypes, and journey maps
• Excellent communication and stakeholder management skills
• Ability to independently manage multiple projects
• Strong attention to detail and customer-first mindset

Responsabilidades

• Conduct product usability testing and customer research
• Analyze customer reviews, support conversations, surveys, and behavioral insights
• Identify friction points and recommend customer-focused improvements
• Build personas, journey maps, and usability documentation
• Improve website and e-commerce user experience
• Create wireframes, user flows, prototypes, and UX recommendations
• Partner with Marketing to optimize customer education and conversion
• Improve online product presentation and navigation
• Improve packaging, onboarding, and instructional materials
• Collaborate with Product Development on customer-centered product improvements
• Support user testing for new products and accessories
• Ensure consistency across physical and digital customer touch points
• Work closely with Product Development, Marketing, Customer Support, Operations, and HQ
• Present research findings and UX recommendations
• Help coordinate initiatives that improve the overall customer experience

Conhecimentos

UX design

Product design

Interaction design

Stakeholder management

Research

Usability testing

Wireframes

Prototypes

Journey maps

Communication

Independence

Attention to detail

Ferramentas

Figma

Descrição da oferta de emprego

UX Designer (Physical Products & DTC Experience)

Carepod is a premium home wellness brand focused on creating thoughtfully designed consumer products that improve everyday life.

We’re looking for a UX Designer to help us create intuitive, customer-centered experiences across our physical products and digital customer journey. This role combines product usability, customer research, website UX, and customer experience, helping shape everything from product interactions to online purchasing and onboarding.

You’ll work closely with Product Development, Marketing, Customer Support, and HQ to transform customer insights into better products and better experiences.

This is an ideal opportunity for someone who enjoys owning projects, collaborating across teams, and making a measurable impact on how customers experience our brand.

What You’ll Do

• Conduct product usability testing and customer research
• Analyze customer reviews, support conversations, surveys, and behavioral insights
• Identify friction points and recommend customer-focused improvements
• Build personas, journey maps, and usability documentation
• Improve website and e-commerce user experience
• Create wireframes, user flows, prototypes, and UX recommendations
• Partner with Marketing to optimize customer education and conversion
• Improve online product presentation and navigation
• Improve packaging, onboarding, and instructional materials
• Collaborate with Product Development on customer-centered product improvements
• Support user testing for new products and accessories
• Ensure consistency across physical and digital customer touch points
• Work closely with Product Development, Marketing, Customer Support, Operations, and HQ
• Present research findings and UX recommendations
• Help coordinate initiatives that improve the overall customer experience

What Success Looks Like

In this role, you will help us:

• Deliver more intuitive customer experiences
• Improve website usability and customer conversion
• Reduce customer confusion and support contacts
• Improve packaging and onboarding experiences
• Turn customer feedback into actionable product improvements

What We’re Looking For

• 3+ years of experience in UX Design, Product Design, Interaction Design, or a related field
• Experience with direct-to-consumer (DTC) brands
• Strong UX research and usability testing experience
• Experience creating wireframes, prototypes, and journey maps
• Excellent communication and stakeholder management skills
• Ability to independently manage multiple projects
• Strong attention to detail and customer-first mindset

Nice to Have

• Customer Experience (CX) background
• Experience with consumer products or home appliances
• Shopify or Amazon experience
• Experience improving product onboarding or customer education

Tools

• Figma

Who Will Thrive Here

• Someone who enjoys solving customer problems through thoughtful design
• Someone who likes balancing research and execution
• Someone who works well independently while collaborating across teams
• Someone who enjoys fast-moving environments and high ownership

Who May Not Be a Fit

• Someone interested only in UI for software products
• Someone uncomfortable working across multiple business functions
• Someone who requires highly structured processes and close supervision