Transportation Manager, Ats - Middle Mile

Amazon Servicos De Varejo Do Brasil Ltda.; São Paulo; On-site; BRL 300,000 - 520,000; Full time

Job summary

Amazon Transportation Services Brazil seeks a Program Manager for Middle Mile to own end-to-end outbound and returns performance and drive cross-functional improvements across Sort Centers, Middle Mile, Last Mile, and 3PC networks. This role requires strong data analysis skills and the ability to influence across teams.

You will translate field defects into actionable problem statements, coordinate with Fulfillment Centers, Supply Chain, Finance, AMZL, and Carrier teams, and size opportunities

Responsibilities

• Monitor and analyze end-to-end outbound and returns performance metrics across the network; proactively detecting defects and driving corrective actions with the relevant owners across the network.
• Pull and synthesize data from multiple sources (SQL, Excel, internal dashboards) to generate recurring and ad hoc analyses; build and maintain metrics that expose operational gaps and measure improvement actions.
• Act as the connective tissue between operational, commercial, and tech teams - translating field-level defects into structured problem statements and ensuring resolution is tracked through to closure.
• Lead and coordinate cross-functional initiatives with Fulfillment Centers, Supply Chain, Procurement, Finance, AMZL, and Carrier teams to address structural gaps in outbound flow and returns processing.
• Identify and size improvement opportunities across the network - in capacity allocation, transit time, sort quality, carrier mix, or returns routing - and build the business case to prioritize and execute them.
• Support demand forecasting and peak planning (Prime, Black Friday, seasonal surges) in partnership with Planning and S&OP teams, ensuring capacity is secured and risks are surfaced in advance.

Job description

Program Manager, Middle Mile, ATS - Amazon Transportation Services

Description
The Outbound & Returns team within Amazon Transportation Services (ATS) Brazil is seeking a Transportation Manager to help build a world-class logistics operation that consistently delivers the best value proposition for our customers - both external (end customers and carriers) and internal (Fulfillment Centers, Supply Chain, AMZL, and partner teams).
Our team takes a transversal view of the transportation network, identifying and correcting defects end-to-end while uncovering opportunities to improve service levels, reduce cost, and raise the quality of every package we move - on the way out and on the way back. We don't own a single node or a single lane: we own the outcome.
This role requires someone who is as comfortable diving into data to find a root cause as they are influencing a cross-functional team to act on it. You will represent a critical function at the intersection of outbound execution and returns operations, working across Sort Centers, Middle Mile, Last Mile, and 3PC networks to ensure our customer promises are met - every time.
Your Responsibilities:

• Monitor and analyze end-to-end outbound and returns performance metrics (OTA, DEA, EAD, Returns OTA, HUB OTD, cancellation rate), proactively detecting defects and driving corrective actions with the relevant owners across the network;
• Pull and synthesize data from multiple sources (SQL, Excel, internal dashboards) to generate both recurring and ad hoc analyses; build and maintain metrics that expose operational gaps and measure the effectiveness of improvement actions;
• Act as the connective tissue between operational, commercial, and tech teams - translating field-level defects into structured problem statements and ensuring resolution is tracked through to closure;
• Lead and coordinate cross-functional initiatives with Fulfillment Centers, Supply Chain, Procurement, Finance, AMZL, and Carrier teams to address structural gaps in outbound flow and returns processing;
• Identify and size improvement opportunities across the network - whether in capacity allocation, transit time, sort quality, carrier mix, or returns routing - and build the business case to prioritize and execute them;
• Support demand forecasting and peak planning (Prime, Black Friday, seasonal surges) in partnership with Planning and S&OP teams, ensuring capacity is secured and risks are surfaced in advance;