Training Coordinator

Niit; Cabo de Santo Agostinho; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading Skills and Talent Development Corporation is seeking a Training Coordinator in Brazil, Pernambuco, Cabo de Santo Agostinho. The selected candidate will analyze training needs, manage session coordination, and work closely with international teams. Essential qualifications include 2-4 years in learning delivery management, fluency in English, and proficiency in Salesforce and MS Office. This role supports the efficient delivery of training sessions while ensuring adherence to established processes.

Qualificações

• 2 to 4 years of experience in learning delivery management or operations.
• Fluency in English is mandatory.
• Knowledge of LMS is an added advantage.

Responsabilidades

• Analyze training needs and determine session requirements.
• Manage requests for session changes and cancellations.
• Coordinate training sessions according to trainees’ expectations.
• Collaborate with the Indian team for updates on training events.

Conhecimentos

Learning delivery management

Customer service orientation

Attention to detail

Team player

Clear communication

Ferramentas

Salesforce

MS Office

Excel

SharePoint

Descrição da oferta de emprego

About NIIT

NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world’s leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises, and Institutions.

Position: Training Coordinator

We are looking for our next training operations coordinator. This role is part of the Operations team and supports NIIT’s customer(s) in Frankfurt. You will be the key contact point for all local stakeholders, coordinating training session delivery, and report to the training operations manager. The role involves mastering and overseeing all activities within the service while working closely and in partnership with the customer’s learning delivery team. The team includes members based in India.

Roles & Responsibilities

• Analyze the training needs provided by the client and determine the number of sessions needed to train the overall number of trainees according to courses and per site.
• Initiate and manage requests for session creation, modification, completion, and cancellation where required.
• Organize the training sessions according to trainees’ expectations and availability and ensure their proper execution.
• Calibrate and coordinate with the Indian team for any changes or updates in the training event or program.
• Support completion of training activities by following up for attendance and invoice, if required.
• Follow and ensure adherence to the workflow and processes using the CRM tool.
• Ensure learner support Level 2.

Experience & Skills

• 2 to 4 years of experience in learning delivery management and/or operations.
• Exposure to an international work environment.
• High-level understanding of the training landscape.
• Customer service-oriented posture is a must.
• Team player.
• Ability to communicate clearly and concisely.
• Attention to detail, structured and organized, capable of prioritizing activities.
• Knowledge of Salesforce or any other CRM.
• Knowledge of Cornerstone or any other LMS is an added advantage.
• Fluent in English is a mandatory requirement.
• Proficient in MS Office, Excel, SharePoint.

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.