Technical Support - Sao Paulo

GSB Solutions; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading IT service provider is seeking an IT Service Desk Agent to manage customer support calls and provide technical assistance remotely. Candidates must be fluent in English and Portuguese, with experience in customer support and ticket management. This position offers flexible scheduling with alternating workdays and is open to applicants based anywhere in Brazil.

Qualificações

• Advanced English and Portuguese skills required.
• Experience in customer support is essential.
• Strong documentation and ticket management skills.

Responsabilidades

• Handle customer support calls and service requests.
• Provide end-user support for computers and network issues.
• Manage tickets within the support system.

Conhecimentos

Customer support

Ticket management

Vendor interaction

Documentation

Descrição da oferta de emprego

IT Service Desk Agent

1. Handling customer support calls and service requests

2. End-user support for computers, operating systems and applications, network connectivity, printers, and peripherals

3. Ticket management and documentation within the support system

4. Interaction and escalation with vendors and higher-level support teams

5. Reviewing and updating documented information

1. English: Advanced

2. Portuguese: Advanced

3. Location: Remote position; candidates may be based anywhere in Brazil

4. Work schedule: 7:00 a.m. to 7:00 p.m., alternating workdays (one day on, one day off), including weekends