Technical Support Engineer

Traefik Labs; Teletrabalho; BRL 215.000 - 323.000; Tempo integral

Resumo da oferta

A cloud-native technology company seeks a Technical Support Engineer to support global enterprise customers. Ideal candidates should have deep knowledge of Kubernetes and cloud-native infrastructures, be fluent in English, and demonstrate a customer-centric mindset. This remote position includes a late shift and on-call responsibilities. Join a team that thrives on innovation and collaboration while impacting an expansive Open Source ecosystem.

Qualificações

• Fluency in English for daily communication.
• Deep understanding of infrastructure.
• Customer-centric problem-solving abilities.

Responsabilidades

• Support enterprise customers with technical issues.
• Analyze problems in Open Source projects.
• Ensure software quality as a technical gatekeeper.
• Advocate for users to find optimal solutions.

Conhecimentos

Kubernetes

Cloud-native ecosystems

Excellent English

Customer-centric mindset

Ferramentas

Docker

Traefik

Descrição da oferta de emprego

At Traefik Labs, we don’t just "close tickets." We solve the complex infrastructure puzzles that power the modern web. We are looking for a Technical Support Engineer who lives and breathes cloud-native ecosystems.

This role is for someone who loves diving deep into Kubernetes, understands the nuances of Ingress Controllers, API Gateways, and API Management, and wants to contribute directly to a massive Open Source ecosystem.

🛠 The "Must-Haves"

• The Stack: Kubernetes, Traefik, Docker, and a deep understanding of Infrastructure.
• Excellent English: You will communicate with global customers and our engineering team daily. Fluency is non-negotiable.
• Mindset: Radically customer-centric. You enjoy helping people solve technical blockers.

🌍 Logistics

• Time Zone: Must be compatible with EST (US Eastern Time).
• Shift: This role follows a Late Shift / On-Call model, including a 1-in-3 weekend rotation.

💡 What You’ll Do

• Bridge the Gap: Support our enterprise customers.
• OSS Impact: You will analyze issues in our Open Source projects, working with the core Traefik team to maintain top-tier quality for millions of users.
• Quality First: You aren't just a messenger; you are a technical gatekeeper ensuring our software remains top-quality.
• Be the Advocate: You are customer-centric by nature, obsessed with finding the best possible solution for the user.

✨ Why Traefik Labs?

• 3.4B+ Downloads: Your work supports the world’s most popular cloud-native proxy.
• No Politics: We are a lean team where ideas compete on merit.
• High Agency: We value "first principles" thinking and proactive problem solvers.

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