Technical Support Engineer

Traefik Labs; Teletrabalho; BRL 322.000 - 484.000; Tempo integral

Resumo da oferta

A leading cloud-native solutions company seeks a Technical Support Engineer to bridge the gap for enterprise customers and analyze issues in Open Source projects, ensuring top-tier quality. The ideal candidate should have deep knowledge of Kubernetes, Traefik, and Docker, possess excellent English skills, and have a customer-centric mindset. This role requires compatibility with the EST time zone and involves a late shift with a 1-in-3 weekend rotation, offering a chance to support millions of users worldwide.

Qualificações

• Deep understanding of Kubernetes, Traefik, Docker for infrastructure.
• Fluency in English is non-negotiable.
• Ability to work EST timezone is preferred.

Responsabilidades

• Support our enterprise customers effectively.
• Analyze issues in our Open Source projects.
• Ensure our software remains top-quality.
• Find the best solution for our users.

Conhecimentos

Kubernetes

Traefik

Docker

Infrastructure understanding

Fluent English

Customer-centric mindset

Descrição da oferta de emprego

At Traefik Labs, we don’t just "close tickets." We solve the complex infrastructure puzzles that power the modern web. We are looking for a Technical Support Engineer who lives and breathes cloud-native ecosystems. This role is for someone who loves diving deep into Kubernetes, understands the nuances of Ingress Controllers, API Gateways, and API Management, and wants to contribute directly to a massive Open Source ecosystem.

Qualifications

• Kubernetes, Traefik, Docker, deep understanding of Infrastructure
• Excellent English – Fluency is non-negotiable
• Radically customer-centric mindset – Enjoy helping people solve technical blockers
• EST time zone compatibility
• Late Shift / On‑Call model with a 1‑in‑3 weekend rotation

Responsibilities

• Bridge the gap – Support our enterprise customers
• OSS Impact – Analyze issues in our Open Source projects and work with the core Traefik team to maintain top-tier quality for millions of users
• Quality First – Serve as a technical gatekeeper ensuring our software remains top-quality
• Be the Advocate – Customer-centric by nature, obsessed with finding the best possible solution for the user

Why Traefik Labs? 3.4B+ Downloads – Your work supports the world’s most popular cloud-native proxy.

No Politics – We are a lean team where ideas compete on merit.

High Agency – We value "first principles" thinking and proactive problem solvers.

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