Technical Program Manager

CriticalRiver Inc.; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading IT service provider is seeking a Technical Program Manager / Delivery Manager to oversee project delivery for key customers. The role involves managing teams, ensuring timely and budget-compliant project execution, and maintaining customer satisfaction. Candidates should have a relevant degree, proven software project management experience, and strong leadership skills. This position supports remote work across time zones, fostering collaboration in a dynamic environment.

Qualificações

• Proven experience in software development project management with flexible time zone communication.
• Exceptional communication and leadership skills for effective stakeholder engagement.
• Familiarity with various project management tools and methodologies.

Responsabilidades

• Manage delivery for key customers across technologies.
• Ensure projects are delivered on time, within scope, and budget.
• Act as a delivery point of contact for customers.

Conhecimentos

Software development project management

Communication skills

Team management

Agile methodologies

Problem-solving

Formação académica

Bachelor's or Master's degree in Computer Science, Information Technology

Descrição da oferta de emprego

Job Title

Technical Program Manager / Delivery Manager

Duration

Fulltime with CriticalRiver

Location

Brazil / Costa Rica

Need to support PST timings

Job Profile

Manage delivery for our key customers across all the technological tracks

Manage and lead teams across technologies, fostering a collaborative and productive work environment.

Ensure regular updates to customer stakeholders sent through WSRs

Conduct MBRs and QBRs

Achieve high customer delight

Roles and Responsibilities

• Ensure projects are delivered on time, within scope, and budget by working with technology teams.
• Work closely with customer stakeholders and ensure the project scope is well understood and documented as per the defined standards.
• Manage and lead teams across technologies, fostering a collaborative and productive work environment.
• Work with PMO and ensure quality control procedures to ensure high standards in the delivery.
• Act as a delivery point of contact for Customer, understanding the Customer, managing expectations and ensuring highest customer satisfaction.
• Service / Project Review meetings with Customer and Management.
• Adopt customer specific processes and methodologies.
• Proactively identify, evaluate, and mitigate project risks effectively.
• Ensure that the project teams meet SLAs and avoid service credits / penalties.
• Drive continuous improvement initiatives to enhance project delivery processes, methodologies, and best practices.
• Utilize effective conflict resolution and negotiation tactics to maintain high-level performance within service teams.
• Establish and monitor KRAs and KPIs as performance metrics for team members.
• Support hiring the right resources for various tracks as the roles get identified by working with the TAG teams.
• Ensure SOWs are signed and invoices cleared on-time by working with finance teams and the customer stakeholders.
• Continuously work with individual members in the project teams and ensure their contributions are made visible to customer in terms of activities / stories / Jira tickets as applicable on a weekly basis and obtain continuous feedback on the performance of the teams and course correct as needed appropriately.
• Work with customer stakeholders, identify opportunities, proactively create proposals with efforts, solutioning and financials.

Skills

• Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
• Proven experience in software development project management, having worked with onshore / nearshore / offshore models; open to be flexible to speak to teams in different time zones.
• Exceptional communication, interpersonal, thought leadership skills with the ability to effectively engage with customers, stakeholders, and cross‑functional teams.
• Strong leadership and team‑management skills.
• Familiarity with various project management tools and methodologies (e.g., Agile, Scrum, ITIL).
• Problem‑solving mindset and ability to manage complex project challenges.