Technical Implementation Manager

BotCity; Brasil; Presencial; BRL 180 000 - 320 000; Tempo integral

Resumo da oferta

BotCity is seeking a Technical Implementation Manager in Brazil to own end-to-end technical delivery for Sentinel deployments, guiding clients from qualification to rollout. You will unblock infrastructure and identity hurdles, standardize deployment playbooks, and keep leadership informed on progress and risk.

You will work hands-on in fast-moving environments, collaborating with client IT/security and BotCity teams, ensuring successful POC to production deployments with a strong ownership

Qualificações

• Demonstrated ability to lead complex, multi-stakeholder technical implementations.
• Experience with on-premise, hybrid, or private-cloud software delivery.
• Fluency with identity, network, and security concepts across enterprise environments.
• Strong project management, risk tracking and stakeholder communication.

Responsabilidades

• Own end-to-end technical delivery for Sentinel deployments and POCs.
• Gather requirements with client IT/security teams and manage provisioning phases.
• Coordinate deployment activities, playbooks, certificates and licenses.
• Unblock infrastructure, identity, and networking hurdles hands-on.
• Report progress and risk to BotCity and client teams; ensure action plans post-deployments.
• Train customers and collaborate with cross-functional BotCity teams.

Conhecimentos

Project management

Stakeholder engagement

Technical delivery

English fluency

Formação académica

Bachelor's degree in Technology, Engineering, Business, or a related field

Ferramentas

Docker

Kubernetes

Intune

GPO

Jira

EntraID

Azure AD

Okta

Notion

Google Suite

MS Office/Excel

Descrição da oferta de emprego

Role Overview

The Technical Implementation Manager will own end-to-end technical delivery for every Sentinel deployment, guiding customers from technical qualification through POC and rollout. This person will be responsible for unblocking infrastructure, identity, and networking hurdles hands-on, standardizing a repeatable deployment playbook, and keeping leadership informed on delivery progress and risk. This role is built for someone with a strong technical project management background who takes extreme ownership with customers and internally, thrives as a hands-on builder in unstructured, fast-moving environments, and brings a true Individual Contributor mindset.

Responsibilities

• Own technical delivery for all active Sentinel POC’s (Proof of concept) and production rollouts.
• Run requirements-gathering with client IT/security teams (sizing, network, database, identity/SSO ownership).
• Track and unblock the provisioning phase, which lives mostly on the client side and is typically the slowest step.
• Coordinate preparation (certificates, credentials, licenses) and deployment (install, validation, phased agent rollout).
• Create, maintain and evolve the standardized pre-deployment playbook.
• Ensure every completed deployment ends with a clear action plan for the client on discovered risks, not just a technically "installed" system.
• Report deployment status and risk to BotCity's and the customer's team on a regular basis.
• Support customer training whenever needed, working cross-functionally with BotCity's and customer's team.
• Own calls with and reports to customers to ensure all stakeholders are aligned and engaged with POC and product deployment.

Requisitos

Required Qualifications

• Bachelor's degree in Technology, Engineering, Business, or a related field.
• Proven track record (5+ years) of running complex, multi-stakeholder technical implementations with B2B enterprise customers.
• Relevant experience with on-premise, hybrid, or private-cloud software (not pure SaaS onboarding).
• Working fluency with core infrastructure blockers, including Linux, containers, and network/firewall rules, able to diagnose and unblock deployment issues without an engineer.
• Working fluency with identity and endpoint deployment, including SSO/identity (SAML, EntraID, etc.), TLS/SSL certificate management, and endpoint deployment tools (Intune, GPO).
• Strong project management fundamentals, including scoping, timeline ownership, risk tracking and stakeholder engagement.
• Comfortable working directly with IT, Governance and/or Cybersecurity teams as counterparts, translating between technical and business stakeholders.
• Familiarity with issue tracking / PM tools (Jira) for scoping, timeline ownership, and risk tracking across customer and internal teams.
• Comfortable with terminal/SSH and command-line operations for diagnosing Linux and container issues.
• Hands-on familiarity with containers (Docker; Kubernetes).
• Familiarity with SSO/identity admin consoles (EntraID/Azure AD, Okta).
• Prior experience in an early-stage, high-growth, and fast-paced startup environment.
• Experience working with MS Office/Excel, Google Suite, and Notion.
• Ability to travel as needed to events, conferences, and team meetings.
• English - Fluent.

Preferred Qualifications

• Familiarity with security/compliance concepts (vulnerability management, governance frameworks).
• Prior experience in Cybersecurity, GRC (Governance, Risk, and Compliance), or compliance-adjacent software implementation.
• Familiarity with log/observability tooling (Grafana, Kibana, or similar) for reading deployment health during POCs.
• Spanish - Advanced.