Technical Delivery Manager

SAP SE; São Paulo; Presencial; BRL 160.000 - 200.000; Tempo integral

Resumo da oferta

A leading software and technology company is looking for a Technical Delivery Manager in São Paulo. This role requires expertise in SAP solutions and involves managing customer relationships and ensuring satisfaction through effective service delivery. The ideal candidate will have a Bachelor’s degree in IT or related fields, and proficiency in SAP S/4HANA and cloud technologies. Strong customer communication skills are essential, alongside a problem-solving mindset.

Serviços

Constant learning and skill growth

Inclusive workplace

Great benefits

Flexible working models

Qualificações

• Bachelor’s degree or higher in Information Management, IT, Computer Science, Computer Engineering, or related fields.
• High proficiency in customer communications and presentations.

Responsabilidades

• Serve as primary contact for private cloud customers for delivery topics.
• Lead technical delivery and management of system landscape as SAP representative.
• Develop strategic engagement via service planning with clients.

Conhecimentos

SAP Technical Administration

Customer Communication

Problem Solving

Relationship Building

Multi-tasking

Formação académica

Bachelor’s degree in Information Management, IT, Computer Science, or Computer Engineering

Ferramentas

SAP S/4HANA

Cloud Solutions

ITIL

Descrição da oferta de emprego

We are seeking an accomplished SAP Professional with technical Basisbackground to join our team as a Technical Delivery Manager in São Paulo or São Leopoldo. You will be instrumental in delivering high-quality managed services, supporting Rise with SAP customers in their SAP S/4HANA Private Cloud adoption journey, and ensuring customer satisfaction through effective service delivery, working along with other roles in SAP.

Key Responsibilities:

Serve as the primary contact for private cloud customers for delivery topics, technologydiscussionsand other contractual entitlements for technical components as per contract.

• Be the technical landscape owner
• Establish good relationships with all customer-facing roles in SAP to provide One SAP experience.

Be part of the SAP overall governance model set up for each customer.

Active internal and external stakeholder management.

Responsible for leading technical delivery and management of system landscape as a representative of SAP Enterprise Cloud Services.

Accountability as the single orchestrator for End2End delivery from SAP Enterprise Cloud Services.

Introduce managed services scope,rolesand responsibilities as part of customer onboarding toestablishand strengthen the partnership.

Develop strategic technical engagement via service planning with clients by acting as a trusted advisor toestablisha focus on core services delivered.

Proactive management of operational security risk by ensuring maintenanceactivities are addressed promptly, making customers aware of compliance reports and closure of risk letters.

Act as a trusted advisor in safeguarding and sharing innovation roadmap with the customer.

Maintain close collaboration with ECS (Enterprise Cloud Services) Technical Operations to drive operational topics including ticket handling.

Proactively add value to customer (business) through aligning VAT (virtual account team) initiatives

Guide customers on key topics like Business Continuity, Security & Compliance.

Maintain customer satisfaction through proactive issue mitigation and escalation management.

Support customer critical situations and de-escalations

Protect ECS revenue by being proactive in managing balance statement reviews, supportingcontract renewals and other revenue leakage possibilities.

Education and Qualifications:

Bachelor’s degree or higher inInformation Management,Information Technology,Computer Science,ComputerEngineering, or related fields.

Highproficiencyin customer communications and presentations.

Strong understanding of SAP solutions, including S/4HANA architecture, conversion, migration paths, and tools.

Proficiency in English is mandatory; Spanish is a plus.

Work Experience:

Good understanding or hands-onexperienceof SAP Technical Administration with SAP Basis skills.

Customer-facing SAP Technical Consulting experience.

• Strong understanding of SAP solutions, including S/4HANA architecture, conversion, migration paths, and tools.

Experience in solution design, enterprise architecture, and SAP implementation it’s a plus.

Knowledge of SAP RISE or ECS experience isadvantageous.

Experience in technical project planning, implementation, andconfigurationit’sa plus.

Skills and Competencies:

Strong background in SAP solutions, technology, and products, and cloud technology.

Required ability to work effectively as part of a virtual, dynamic, and dispersed team.Mandatory.

Good understanding of cloud architecture and IT technical infrastructure.

Strong customer focus, networking, relationship-building, and problem-solving skills.Essential.

Competency in multi-tasking and managing multiple engagements in parallel is a must have.

Preferred Skills:

Certification inat least oneHyperscaler(Azure/AWS/GCP)is a differential

Knowledge of ProjectManagement, ITService Management standards (e.g., ITIL (Information Technology Infrastructure Library) and methodologies for SAP IT operations.

What You Bring:

High interest incloudtopics and motivation to learn.

Excellent communication skills and experience in customer-facing roles

Ability to switch communication styles for technical and non-technical audiences.

Pro-active problem-solving attitude and customer-first mindset.

Experience working in international and global virtual matrix organizations.

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [e-mail] . Requests for reasonable accommodation will be considered on a case-by-case basis.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Successful candidates might be required to undergo a background verification with an external vendor.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Additional Locations:

Select how often (in days) to receive an alert: