Technical Customer Support, I

Zebra Technologies; São Paulo; Híbrido; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A technology solutions company is seeking candidates for a customer service role based in São Paulo. The position requires a Bachelor's or Associate Degree and 1-3 years of experience. Candidates should be fluent in English and the local language, demonstrating strong communication and problem-solving skills. This hybrid role emphasizes customer interaction and technical solution delivery, aiming to enhance customer satisfaction and operational efficiency.

Qualificações

• 1-3 years demonstrated working experience required.
• Fluent level of English and local language as applicable.
• Technical Certifications preferred.

Responsabilidades

• Communicate technical solutions to customers effectively.
• Document customer interactions in real-time.
• Solve problems using defined quality standards.

Conhecimentos

Customer service skills

Effective communication

Problem-solving

Formação académica

Bachelor's degree or Associate Degree (Technical Degree)

Ferramentas

Microsoft Office Package

Descrição da oferta de emprego

Remote Work: Hybrid

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about – locally and globally.

Come make an impact every day at Zebra.

Responsibilities

• Communicates basic technical solutions to customers using effective communication, listening and comprehension skills.
• Diffuses upset customers
• Fully documents customer interactions in real-time
• Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments
• Identifies and escalates complex problems under direct supervision
• Works on a limited variety of problems of limited scope using defined procedures and practices
• Collaborates with fellow technicians and supervisor to solve problems
• Familiarizes self with new technologies, products and platforms

Qualifications

Required Qualifications:

• Bachelor's degree or Associate Degree (Technical Degree). Technical Certifications preferred
• 1-3 years demonstrated working experience required
• Fluent level of English (written and verbal) as well as local language as applicable

Preferred Qualifications:

• Demonstrates strong customer service and communication skills
• Basic computer literacy with a working knowledge of the Microsoft Office Package
• Demonstrates ability to articulate technical issues in simple to understandable terms to both management and customers

Hybrid role: São Paulo

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.