Technical Account Manager

Infogain - Latam; Canoas; Presencial; BRL 120.000 - 180.000; Tempo integral

Resumo da oferta

A leading technology firm in Brazil is seeking a Technical Account Manager to deliver strategic services to enterprise clients, ensuring integration success and client satisfaction. The ideal candidate will have at least 4 years of technical account management experience, strong communication skills, and a proven technical background in API integrations and SQL. This is a unique opportunity to work in a dynamic environment supporting major retailers and enhancing their operations.

Qualificações

• Minimum of 4 years of experience as a technical account manager or equivalent.
• Proven technical background with troubleshooting client issues and reading logs.
• Experience in working with databases and querying languages like SQL.

Responsabilidades

• Serve as the main technical focal point for enterprise clients.
• Analyze clients’ technical and functional requirements.
• Build and execute joint project plans with clients.

Conhecimentos

Advanced English proficiency

Excellent communication skills

Project management skills

Critical thinking

Problem-solving

Technical troubleshooting

Ferramentas

SQL

API integrations

eCommerce platforms (Shopify, Magento)

Descrição da oferta de emprego

About the role

As a Technical Account Manager, you will play a key role in delivering strategic services and support to Riskifield's client, ensuring their success and maximizing the value of our solutions.

Riskifield's clients come in many shapes and sizes, span multiple software platforms and each one has its own unique story and internal flows. The Technical Account Manager will be working cross-functionally to assist our merchants in scaling up the technical aspects of our products.

Externally, you’ll be working with brand-name retailers who are looking to reduce online fraud rates, and increase their bottom line by optimizing, improving, and enhancing their current Riskified services.

Internally, you'll collaborate daily with various departments including Product, Account Management, Analytics, Data Science, and Development to ensure all relevant aspects of the product life cycle are addressed, being one of the primary points of contact of the Integrations team.

The end goal of the Technical Account Manager is to own the technical aspects of integration efforts, upsells and cross-sales to accelerate our merchants’ growth.

What You’ll Be Doing

Serve as the main technical focal point for Riskified’s enterprise merchants, leading upsells, cross-sales and other efforts.

Analyze clients’ requirements and business needs from technical and functional perspectives and fit solutions by having a deep understanding of our system and products’ capabilities.

Build, monitor, and execute joint project plans with clients.

Work closely with Account Management, Sales and Support teams as a technical subject matter expert and offer technical support for new and existing products and services.

Proactively initiate and design process improvements, tools, features, and product enhancements.

Qualifications

Advanced English proficiency is required to effectively communicate in a professional environment.

At least 4 years of experience as a technical account manager / integrations engineer / solution engineer / technical project manager working with multiple enterprise customers’ technical and business teams.

Client-facing: excellent communication and project management skills, working with various stakeholders (PMs and technical resources).

Proven technical background, experience with troubleshooting client issues, reading logs, querying DBs, reviewing code, and offering solutions.

Experience working with databases and querying languages such as SQL.

Excel in critical thinking and technical troubleshooting of multi-layered, complex problem statements while maintaining excellent internal and external stakeholder relationships.

Proven technical background with API integrations; should be comfortable reading logs and source code.

Prior experience working with internal interfaces such as Development, Product, Account Management, Sales teams in a global organization.

Enthusiastic problem solver with a proactive approach.

Superb English writing and communication skills.

Prior B2B SaaS / PaaS / IaaS experience.

Experience working with e-commerce and/or payments industry—advantage.

Experience with eCommerce platforms such as Shopify and Magento—an advantage.

Technical Expertise & Troubleshooting

Highlight your proficiency with API integrations, SQL, log analysis, and troubleshooting complex technical issues. Discuss how you've analyzed client requirements and resolved multi-layered challenges in past roles.

Cross-Functional Collaboration & Project Management

Emphasize your experience working with diverse teams—including Product, Account Management, and Development—to build and execute joint project plans, drive process improvements, and ensure smooth integration efforts.

Client Engagement & Business Acumen

Demonstrate your strong client-facing skills and your ability to translate technical solutions into tangible business value. Discuss how you've supported upsells, cross-sales, and enhanced client services to reduce online fraud and boost overall performance.