Team Leader

H&R Block; Santo André; Presencial; BRL 50.000 - 75.000; Tempo integral

Resumo da oferta

A leading tax service provider is seeking a Team Leader to manage a tax office in Santo André. This role includes leading a customer-focused team, ensuring exceptional service, and implementing growth strategies. The ideal candidate has over 2 years of tax experience, strong people management skills, and proficiency in MS Office. Flexible scheduling and ongoing education are required. The role offers comprehensive benefits including medical coverage and retirement plans.

Serviços

Employee Assistance Program

Wellbeing program

Medical Coverage

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Qualificações

• 2+ years as a Tax Professional.
• Multi-unit people management experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course.

Responsabilidades

• Lead a customer-centric team of associates.
• Manage a single H&R Block tax office.
• Partner with District General Manager for growth plans.

Conhecimentos

Customer service

People management

Independent work

Adaptability

Formação académica

High school diploma or equivalent

Ferramentas

MS Office

Descrição da oferta de emprego

Company Overview

Join us as a Team Leader at H&R Block. We believe in the power of people helping people and strive to continuously improve our business through innovation, client experience, and sustainable growth. Our purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.

Typical Day / Responsibilities

• Lead a customer‑centric team of associates and accelerate their seasonal tax business by managing a single H&R Block tax office.
• Act as the front‑line manager: provide leadership, development, and oversight of tax office associates, ensuring an outstanding client experience and achievement of office growth objectives.
• Partner with the District General Manager to create and implement office‑level growth plans, including local partnerships and community involvement.
• Recruit, interview, and onboard tax office associate candidates.
• Serve as the point of contact for onsite escalated client concerns and resolve scheduling conflicts.
• Lead daily activities to ensure work is completed on time, with quality standards and overall goals met.
• Build an engaging team environment through training, coaching, and recognition of associate contributions.
• Lead daily team meetings and communicate essential information.
• Create associate work schedules, manage accurate timekeeping, and oversee overtime.
• Prepare tax returns as required and conduct timely performance reviews.
• Partner with the Associate Relations Center to resolve associate issues and address performance concerns.

Qualifications

• 2+ years as a Tax Professional.
• Multi‑unit people management experience in retail, restaurant, banking, or related industry.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course.
• High school diploma or equivalent (or higher).
• Demonstrated ability to work independently with minimal supervision.
• Passionate, determined, and resilient with a customer‑centric mindset.
• Flexible work schedule and adaptability to business needs.
• Computer proficient with MS Office.
• Annual completion of continuing education and compliance with IRS and applicable state requirements (if preparing tax returns).

Expertise & Requirements

• Experience in customer service, shift leadership, or similar supervisory role.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course.

Benefits

Our benefit offerings support health, well‑being, and financial wellness.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, BetterYou.
• Neurodiversity and caregiver support available.
• Various discounts on everyday items and services.
• Medical Coverage, 401(k) Retirement Savings Plan, and Employee Stock Purchase Plan (with additional eligibility requirements).

Equal Opportunity & EEO Statement

H&R Block is an equal‑opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Application Notice

If you look to make an impact, H&R Block is the place for you. Enrollment or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment does not guarantee employment.