Team Lead, Technical Account Manager, Pressable

Automattic; Teletrabalho; BRL 531.000 - 691.000; Tempo integral

Resumo da oferta

A leading tech company in Brazil is seeking a skilled Technical Account Manager to lead and develop a team. You will engage with customers, manage complex escalations, and collaborate with various departments to enhance satisfaction and retention. The ideal candidate has extensive experience in team management, technical account management, and WordPress development. This position offers a competitive salary of up to $130,000 USD, comprehensive health benefits, and the flexibility to work from home.

Serviços

Open vacation policy

Coworking allowances

Comprehensive health benefits

Qualificações

• Proven track record of building and managing high-performing teams.
• Strong understanding of technical account management principles.
• Excellent verbal and written communication skills.

Responsabilidades

• Manage, mentor, and develop a team of Technical Account Managers.
• Lead by example with customer engagement and migration.
• Act as a technical escalation point for pre-sales and onboarding.

Conhecimentos

Team management

Technical account management

Communication skills

WordPress development

Project management

Ferramentas

Git

Grafana

PHP

Descrição da oferta de emprego

Employer Industry: Managed WordPress Hosting

Why consider this job opportunity

• Salary up to $130,000 USD
• Opportunity for career advancement and growth within a dynamic start-up environment
• Work from home with home office setup and coworking allowances
• Open vacation policy with no set number of days per year
• Comprehensive health benefits for US-based staff, including 99% paid employee medical, dental, and vision
• Support for continued learning through hardware, software, and conference allowances

What to Expect (Job Responsibilities)

• Manage, mentor, and develop a team of Technical Account Managers, fostering a collaborative and high-performing environment
• Lead by example by directly engaging with customers, conducting technical migrations, and resolving architecture issues
• Act as a primary technical escalation point for complex pre-sales and onboarding issues
• Develop and implement strategies to drive customer adoption, satisfaction, and retention
• Collaborate cross-functionally with Sales, Support, and Product teams to enhance the customer experience

What is Required (Qualifications)

• Proven track record of building and managing high-performing teams
• Strong understanding of technical account management principles and best practices
• Excellent verbal and written communication skills with the ability to present technical information effectively
• Experience in WordPress development and managed hosting services
• Strong organizational and project management skills

How to Stand Out (Preferred Qualifications)

• Experience leading and motivating technical teams to achieve performance targets
• Background in developing customer success strategies that drive adoption and retention
• Familiarity with analyzing customer data to identify trends and insights
• Ability to manage and resolve complex customer escalations
• Knowledge of various technologies, languages, and tools, such as Git, Grafana, and PHP