Team Lead Pharmacovigilance (Sao Paulo, BR)

Cognizant; São Paulo; Hybrid; BRL 120,000 - 180,000; Full time

Job summary

Cognizant Brazil seeks a TL Pharmacovigilance for a hybrid day shift role overseeing end-to-end safety in R&D activities, coordinating PV data management and case processing for accurate reporting and regulatory compliance.

You will lead a PV team, monitor SLAs/KPIs, mentor staff, and liaise with clients. Requires 3+ years PV, leadership, and English; PV certification preferred.

Qualifications

• Minimum 1 year of experience handling teams.
• Minimum 3 years of total experience in PV and/or the pharmaceutical/clinical field.
• Fluency in English.
• Effective communication skills.
• Leadership and people management skills.
• Self and team motivation.
• Result-oriented.
• Metric management.
• Preferred certification in pharmacovigilance or drug safety (DSRM or equivalent).

Responsibilities

• Oversee day-to-day PV team activities.
• Track daily project activities and metrics.
• Report metrics and update quality trackers for deliverables.
• Set performance goals for the team.
• Maintain case tracking sheets for billing and deliverables.
• Distribute work among direct reports.
• Communicate with client as applicable.
• Complete training plans and mentoring documentation.
• Mentor and coach team and new hires.
• Ensure SLAs and KPIs are met per contract.
• Conduct annual performance appraisals and provide feedback.
• Report performance and escalations to supervisor.
• Motivate and retain team.
• Communicate resource issues/resignations to supervisor.
• Manage assessment and development of team members.
• Ensure audit readiness.
• Adhere to internal and client procedures.
• Lead process improvement initiatives with client.

Skills

Leadership

People management

English

Communication

Task accuracy

Team motivation

Metric management

Education

Life sciences degree

Job description

Job Summary

This hybrid day shift role for TL Pharmacovigilance focuses on end-to-end safety oversight across pharma research and development activities, coordinating PV data management and case processing to ensure accurate reporting, regulatory compliance, and continuous risk evaluation.

Responsibilities

• Responsible for day-to-day work.
• Tracking of activities daily for the project.
• Timely reporting of metrics and updating related quality tools/trackers for deliverables. Setting performance goals for the team.
• Maintenance of case tracking sheets for billing and deliverables.
• Ensure appropriate distribution of work among direct reports.
• Ensure proper communication with client (as applicable).
• Ensure completion of training plan and mentoring documentation archival for all direct reports.
• Mentoring and coaching of the team as well as the new hires on a regular basis or as required.
• Ensure that SLAs and KPIs are maintained as per contractual agreement.
• Perform annual performance appraisals of direct reports and provide regular feedback to the team.
• Reporting to their supervisor on performance, status, and any escalations for the team.
• Responsible for motivation and retention of the team.
• Communication of resource issues/resignations/absconder to supervisor.
• Managing assessment and development of team members.
• Ensure audit readiness at all times.
• Ensure adherence to internal and client procedures for self and team.
• Ensuring training compliance and proper documentation is maintained.
• Lead/guide associates in process improvement initiatives in agreement with client.

Basic Qualifications

• Minimum1 year of experience handling teams
• Minimum 3 years of total experience in PV and/or the pharmaceutical/clinical field.
• Graduate/Postgraduate/Doctorate degree in Life Sciences, Science, Healthcare, Pharmacy, Medical Sciences, or equivalent degree.
• Fluency in English.
• Effective communication skills.
• Ability to perform tasks accurately and in a timely manner.
• Leadership and people management skills.
• Self and team motivation.
• Result-oriented.
• Metric management.

Certifications Required

• Preferred certification in pharmacovigilance or drug safety, such as DSRM or equivalent industry-recognized PV credential.