Team Lead, Customer Success

Remote Jobs; Brasil; Teletrabalho; BRL 393.000 - 463.000; Tempo integral

Resumo da oferta

A leading technology firm in student housing is seeking an experienced Customer Success Manager. This role involves leading a remote Customer Success team, enhancing client engagement, and ensuring high customer satisfaction. Ideal candidates have 2+ years of experience in Customer Success, strong mentorship capabilities, and proficiency with CRM tools. A competitive salary up to $86,000 and comprehensive benefits are included.

Serviços

Full benefits including healthcare

Paid time off

401k plan with company match

Qualificações

• 2+ years in a Customer Success role with direct customer-facing responsibilities.
• Experience leading or mentoring peers.
• Strong communication and facilitation skills.

Responsabilidades

• Lead and develop a high-performing Customer Success team.
• Conduct regular performance reviews.
• Collaborate with Sales and Support teams.

Conhecimentos

Customer Success experience

Leadership and mentoring skills

Strong communication skills

Problem-solving skills

Salesforce or CRM proficiency

Formação académica

Bachelor's degree or equivalent experience

Descrição da oferta de emprego

Employer Industry: Student Housing Software

Why consider this job opportunity:

• Salary up to $86,000
• Opportunity for career advancement and growth within a well-established company
• Full benefits including healthcare, paid time off, life insurance, and a 401k plan with company match
• Supportive team environment with a focus on learning and development
• Work remotely from anywhere in the U.S. with occasional travel
• Chance to make a significant impact on customer satisfaction and team success

What to Expect (Job Responsibilities):

• Lead, coach, and develop a high-performing Customer Success team focused on client onboarding and engagement
• Conduct regular performance reviews and support team members in their growth
• Collaborate with Sales and Support teams to ensure a seamless client experience
• Oversee client onboarding success and manage engagement to maximize long-term value
• Report on team KPIs and client engagement trends to drive process improvements

What is Required (Qualifications):

• 2+ years in a Customer Success role with direct customer-facing responsibilities
• Experience leading or mentoring peers, demonstrating the ability to coach and develop others
• Strong communication and facilitation skills, both written and verbal
• Proven problem-solving skills and success in issue management and conflict resolution
• Proficiency with Salesforce or similar CRM tools

How to Stand Out (Preferred Qualifications):

• Experience in a SaaS environment, particularly within higher education or related industries
• 3+ years of experience working cross-functionally with Services, Support, and Product teams
• Bachelor's degree or equivalent practical experience
• Familiarity with Net Revenue Retention (NRR), Net Promoter Score (NPS), and customer health metrics
• Experience balancing customer advocacy with company goals

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