Systems Engineer

Cognizant; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading global consulting firm in São Paulo seeks a Junior Agent to provide high-quality support in handling ethics-related communications. This role requires effective communication, empathy, and the ability to maintain confidentiality. Ideal candidates should have a background in psychology or social sciences, and be proficient in Spanish and English. Join a dynamic team devoted to ethical standards and user support.

Qualificações

• Proactive and empathetic attitude required for user support.
• Experience in handling confidential information is essential.
• Strong orientation towards customer service.

Responsabilidades

• Handle various communication channels for reporting ethics violations.
• Document incidents with detailed and precise information.
• Refer cases for investigation while ensuring confidentiality.

Conhecimentos

Effective communication and active listening

Problem-solving ability

Emotional intelligence

Empathy and customer orientation

Ability to maintain confidentiality

Good communication in Spanish and English

Formação académica

Communication

Psychology

Social Work

Industrial Relations

Social Sciences

Ferramentas

ServiceNow

Descrição da oferta de emprego

Job Summary

The Gen C / Junior Agent is a proactive and empathetic role in Comenta team. This role is focused on providing high-quality support and guidance to users through effective communication and emotional intelligence. This role needs to have a background in soft skills and a strong orientation toward customer service and confidentiality.

Responsibilities

• Customer Service for Matters Related to Violations of the Code of Ethics: Handle communications from various channels: telephone, email, web forms, internal applications, among others. Listen actively and empathetically to whistleblowers or employees reporting potential violations of the code of ethics.
• Information Documentation: Record reported incidents in detail, including dates, names, involved departments, and any provided evidence. Classify reports according to their nature (conflict of interest, harassment, fraud, etc.) and level of urgency. Ensure the confidentiality of the information and protect the identity of the whistleblower when necessary.
• Referral for Investigation: Forward cases to the appropriate departments such as Internal Audit, Human Resources, or the Ethics Committee. Follow up on the investigation process, ensuring deadlines are met and case traceability is maintained.

Professional Profile Orientation

• Communication
• Psychology
• Social Work
• Industrial Relations
• Social Sciences
• Note: Technical profiles are not aligned with the nature of the service provided by Comenta.

Critical Skills

• Effective communication and active listening
• Problem-solving ability
• Emotional intelligence
• Empathy and customer orientation
• Ability to maintain confidentiality and act with integrity
• Good communication in Spanish and English

Complementary (Non-Priority) Skills

• Experience using platforms such as ServiceNow or other ticketing tools
• Familiarity with multi-channel support protocols (voice, email, chat)

Key Attributes

• Proactive and service-oriented mindset
• Ability to work in a dynamic and sensitive environment
• Commitment to ethical standards and confidentiality