System Support Specialist

Howden Group Holdings; Brasil; Teletrabalho; BRL 382.000 - 451.000; Tempo integral

Resumo da oferta

A leading insurance and IT company in Brazil seeks a professional to support Policy Administration Systems. The role involves troubleshooting unexpected results, monitoring support tickets, and effective communication with users. A Bachelor's degree and 1-3 years of experience in insurance or IT support are preferred. The company offers a salary up to $85,000 and perks like unlimited PTO.

Serviços

Unlimited PTO

401k with company match

Paid volunteer days

Various wellbeing offers

Qualificações

• 1-3 years of experience in the insurance industry or an IT support role.
• Knowledge of insurance, accounting, and rate-making concepts.

Responsabilidades

• Provide support for the Policy Administration Systems within the employer.
• Troubleshoot unexpected results and system workflows.
• Monitor support ticket queue with a customer-first mentality.
• Communicate effectively with users and vendors regarding system issues.
• Participate in System Testing and maintain documentation.

Conhecimentos

Effective written and verbal communication skills

Proficiency in Microsoft Office Suite

Formação académica

Bachelor’s degree in Business, Information Systems, or related field

Descrição da oferta de emprego

Employer Industry: Insurance and Information Technology

Why consider this job opportunity

• Salary up to $85,000
• Unlimited PTO and 401k with company match
• Paid volunteer days and a variety of wellbeing offers
• Supportive and innovative work environment that encourages new ideas
• Opportunity to work closely with various departments, enhancing collaboration and skill development

What to Expect (Job Responsibilities)

• Provide support for the Policy Administration Systems within the employer
• Troubleshoot unexpected results, including carrier program configurations and system workflows
• Monitor support ticket queue with a customer-first mentality
• Communicate effectively with users and vendors regarding system issues and requests
• Participate in System Testing, User Acceptance Testing (UAT), and maintain documentation for processes and workflows

What is Required (Qualifications)

• Bachelor’s degree in Business, Information Systems, or related field preferred
• 1-3 years of experience in the insurance industry or an IT support role
• Knowledge of insurance, accounting, and rate-making concepts
• Effective written and verbal communication skills
• Proficiency in Microsoft Office Suite

How to Stand Out (Preferred Qualifications)

• Experience working in a “paperless” environment
• Familiarity with common insurance industry terminology for database mapping projects
• Support request management experience

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