System Support Specialist

Remote Jobs; Brasil; Teletrabalho; BRL 344.000 - 451.000; Tempo integral

Resumo da oferta

A leading insurance company in Brazil is seeking a candidate to provide support for Policy Administration Systems. The ideal candidate will have a Bachelor's degree and 1-3 years of experience in the insurance or IT support fields. Communication skills and proficiency in Microsoft Office are essential. The position offers a salary up to $85,000 and a comprehensive benefits package including unlimited PTO.

Serviços

Unlimited PTO and paid volunteer days

Comprehensive benefits package including medical, dental, and vision

Qualificações

• 1-3 years of experience in the insurance industry or an IT support role.
• Knowledge of insurance, accounting, and rate-making concepts.

Responsabilidades

• Provide support for the Policy Administration Systems.
• Troubleshoot unexpected results like carrier program configurations.
• Monitor support ticket queue with a customer-first mentality.
• Communicate with users to complete requests.
• Participate in System Testing and maintain documentation.

Conhecimentos

Effective written and verbal communication skills

Proficiency in Microsoft Office Suite

Formação académica

Bachelor's degree in Business, Information Systems, or related field

Descrição da oferta de emprego

Employer Industry

Insurance

Why consider this job opportunity

• Salary up to $85,000.00
• Unlimited PTO and paid volunteer days
• Comprehensive benefits package including medical, dental, and vision
• Opportunity to work in a supportive and innovative environment that values new ideas
• Chance to make a meaningful impact in the workplace and the wider community

What to Expect (Job Responsibilities)

• Provide support for the Policy Administration Systems within the employer
• Troubleshoot unexpected results including carrier program configurations and system workflows
• Monitor support ticket queue with a customer‑first mentality
• Communicate effectively with users regarding additional details to complete requests
• Participate in System Testing, User Acceptance Testing (UAT), and maintain documentation of processes and workflows

What is Required (Qualifications)

• Bachelor's degree in Business, Information Systems, or related field preferred
• 1-3 years of experience in the insurance industry or an IT support role
• Knowledge of insurance, accounting, and rate‑making concepts
• Effective written and verbal communication skills
• Proficiency in Microsoft Office Suite

How to Stand Out (Preferred Qualifications)

• Experience working in a "paperless" environment
• Familiarity with common insurance industry terminology for database mapping projects
• Support request management experience

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