Survey & Insights Analyst

Lockton; São Paulo; Presencial; BRL 70 000 - 120 000; Tempo integral

Resumo da oferta

Lockton is seeking a Survey & Insights Analyst to support the enterprise survey consultancy function, partnering with business units worldwide to design, deploy, and analyze surveys that translate into actionable insights. You will be a hands-on Qualtrics practitioner and analytical partner, turning research questions into effective survey programs while upholding data governance and privacy standards.

Responsibilities include building surveys in Qualtrics, guiding methodology, collaborating

Qualificações

• 1+ years in survey research or related analytical field.
• Experience building and administering surveys in Qualtrics or similar.
• Proficiency with Microsoft Excel; Power BI preferred.
• English proficiency due to international stakeholders.
• Familiarity with GDPR/CCPA data privacy principles.
• Ability to translate questions into instrument design; strong communication.

Responsabilidades

• Design, build, and program surveys in Qualtrics, including logic/branching and multilingual routing.
• Serve as a subject matter resource for survey methodology and data quality.
• Partner with stakeholders to scope requests and translate questions into design.
• Clean, analyze, and synthesize data into reports, dashboards, and presentations.
• Support data governance and privacy compliance across regions.
• Provide consulting, training, and technical support through the lifecycle.

Conhecimentos

Qualtrics

Survey design

Data analysis

English communication

Python

SQL

Ferramentas

Power BI

Microsoft Excel

Descrição da oferta de emprego

The Survey & Insights Analyst supports Lockton's enterprise survey consultancy function, partnering with business units and geographies worldwide to design, deploy, and analyze surveys that create actionable insights. This role serves as a hands-on Qualtrics practitioner and analytical partner, helping internal teams translate research questions into survey programs and actionable findings while upholding data governance and privacy standards across regions.

• Design, build, and program surveys in Qualtrics, including logic/branching, bilingual and multi-language routing, embedded data, and distribution workflows.
• Serve as a subject matter resource for survey methodology, question design, and data quality across a portfolio of internal and client-facing survey programs.
• Partner with stakeholders across regions and business units to scope survey requests, define objectives, and translate business questions into effective instrument design.
• Clean, analyze, and synthesize survey data into reports, dashboards, and presentations for management and Associates.
• Support data governance efforts, including PII/PHI risk review, survey inventory management, and adherence to global privacy requirements (e.g., GDPR, CCPA).
• Provide consulting, training, and technical support to survey requestors throughout the survey lifecycle, from intake through post-deployment analysis.
• Monitor project timelines and maintain responsibility for delivering accurate, on-time deliverables.
• Communicate findings and recommendations clearly to both technical and non-technical, audiences.

Other Responsibilities:

• Provides exceptional customer service and adheres to the Lockton philosophies
• Collaborates cross-functionally with IT PMO, Digital Office, and People Solutions teams as needed

Qualifications

• 1+ years of experience in survey research, data analysis, market research, or a related analytical field
• Demonstrated experience building and administering surveys in Qualtrics (or a comparable enterprise survey platform) required
• Proficiency with Microsoft Excel required; experience with Power BI strongly preferred
• Working knowledge of Python and SQL for data manipulation or automation preferred, but not required
• Excellent written and spoken English proficiency required, given regular collaboration with international, multi-lingual stakeholders
• Familiarity with survey methodology best practices, including question design and sampling.
• Awareness of data privacy principles and regulations relevant to survey data (e.g., GDPR, CCPA) a plus
• Ability to express complex technical concepts effectively, both verbally and in writing, to non-technical audiences
• Demonstrated ability to analyze data from multiple sources and provide clear, actionable recommendations
• Strong attention to detail and ability to manage multiple concurrent projects without sacrificing quality or accuracy
• Comfortable working across time zones with globally distributed teams; some flexibility in working hours may be required