Support Operations Analyst

Infios; Brasil; Presencial; BRL 33 480 - 55 800; Tempo integral

Resumo da oferta

A leading supply chain software company in Brazil is seeking a Support Operations Analyst to facilitate customer transitions from implementation to support. Responsibilities include managing documentation, analyzing data, and assisting in operational improvements. Ideal candidates should have strong organizational skills and be fluent in English. This is an entry-level position offering full-time employment.

Qualificações

• Strong attention to detail and organizational skills required.
• Ability to prioritize and manage multiple tasks efficiently.
• Excellent communication skills are essential.

Responsabilidades

• Assist in managing customer transitions from implementation to support.
• Support documentation of processes and operational improvements.
• Collect and analyze support metrics to identify trends.

Conhecimentos

Attention to detail

Organizational skills

Interpersonal skills

Fluency in English

Ferramentas

ServiceNow

NetSuite

Descrição da oferta de emprego

Overview

Join to apply for the Support Operations Analyst role at Infios.

If you are looking for a meaningful career where people work with passion and strive to find the best solution, you have come to the right place. We develop future technologies to relentlessly make supply chains better. We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency.

As a Support Operations Analyst, you will play a key role in ensuring a smooth transition of customers from implementation teams into support. This role involves coordinating documentation and technical requirements, assisting with operational improvements, and contributing to the efficiency of the support team. You will gain hands-on experience with support operations, data analysis, software testing, and documentation.

What a Day In The Life Looks Like:

• Assist in managing customer transitions from implementation to support, ensuring all documentation and technical requirements are met.
• Support the documentation of processes, best practices, and operational improvements.
• Collect and analyze support metrics to identify trends and areas for improvement.
• Assist in unit testing changes to the support case management tool (ServiceNow).
• Generate software licenses as needed to support the team.
• Collaborate with cross-functional teams to enhance overall support processes.
• Participate in special projects related to support operations and efficiency.
• Generate clear and concise documents, including reports and procedural guides (knowledge articles).

What You Bring To The Team

• Strong attention to detail and organizational skills.
• Ability to prioritize and manage multiple tasks efficiently.
• Proficient in basic computer applications and a willingness to learn industry-specific software/tools.
• Excellent listening, oral, and written communication skills with strong interpersonal skills.
• Possess strong sense of teamwork, integrity, and positive attitude.
• Proactive attitude and a willingness to learn and grow in the role.
• Fluency in English.

Preferred

• Supply Chain and Distribution Industry knowledge and experience.
• Experience in Windows OS, VPN, and Remote Desktop.
• Prior experience with ServiceNow, NetSuite, or other industry standard ticketing system.
• Basic knowledge of software testing concepts.
• Understanding of customer support processes and best practices.
• Experience analyzing data to find trends and insights.

Why join us?

At Infios, we are committed to inclusion in the workplace and value every individual’s unique experiences and perspectives. We are an equal-opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you require assistance during the recruiting process, please let us know at [e-mail].

Applications must be submitted via our career site.

Seniority level: Entry level • Employment type: Full-time • Job function: Management and Manufacturing • Industries: Software Development

Equal Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, genetic information, or any other characteristic protected by law.