Support Engineer

micro1; Brasil; Teletrabalho; BRL 90 000 - 135 000; Tempo integral

Resumo da oferta

micro1 is seeking a remote Cloud Support Engineer to help train next-generation AI systems. You will diagnose, resolve, and automate infrastructure issues to improve model learning and reliability.

You'll work in a distributed team, document best practices, and communicate clearly with technical and non-technical stakeholders.

Required skills include Python/Bash/PowerShell, cloud platforms (AWS/Azure/GCP), and strong TCP/IP knowledge; Jira experience is a plus.

Qualificações

• Scripting proficiency in Python, Bash, or PowerShell.
• Hands-on cloud experience with AWS, Azure, or Google Cloud.
• Extensive Jira experience for issue tracking and project management.
• Strong TCP/IP networking knowledge and troubleshooting skills.
• Excellent written and verbal communication abilities.
• Proven problem-solving skills in high-pressure environments.
• Ability to work autonomously in a remote, distributed team.

Responsabilidades

• Diagnose, troubleshoot, and resolve complex technical issues related to cloud infrastructure and networking.
• Utilize scripting to automate routine support tasks and improve incident response times.
• Collaborate with customers and internal stakeholders to identify, document, and resolve technical challenges.
• Leverage Jira to track issues, monitor progress, and ensure timely resolution of support tickets.
• Analyze TCP/IP networking issues, providing expert guidance and remedial solutions.
• Create, maintain, and improve technical documentation and best practice guidelines.
• Deliver clear, empathetic, and professional communication to both technical and non-technical audiences.

Descrição da oferta de emprego

Job Summary

In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.

Key Responsibilities

• Diagnose, troubleshoot, and resolve complex technical issues related to cloud infrastructure and networking.
• Utilize scripting skills to automate routine support tasks and improve incident response times.
• Collaborate with customers and internal stakeholders to identify, document, and resolve technical challenges.
• Leverage JIRA to track issues, monitor progress, and ensure timely resolution of support tickets.
• Analyze TCP/IP networking issues, providing expert guidance and remedial solutions.
• Create, maintain, and improve technical documentation and best practice guidelines.
• Deliver clear, empathetic, and professional communication to both technical and non-technical audiences.

Required Skills and Qualifications

• Advanced proficiency with scripting languages (e.g., Python, Bash, PowerShell).
• Strong hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Extensive knowledge of JIRA for issue tracking and project management.
• In-depth understanding of TCP/IP networking concepts and troubleshooting techniques.
• Demonstrated excellence in both written and verbal communication.
• Proven problem-solving skills in high-pressure environments.
• Ability to work autonomously in a remote, distributed team structure.

Preferred Qualifications

• Relevant industry certifications (e.g., AWS Certified Solutions Architect, CCNA).
• Previous experience in a technical support or cloud operations role for enterprise customers.
• Background in ITIL or similar IT service management frameworks.