Support Coordinator

Tata Consultancy Services; Londrina; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading company in information technology services is seeking a Technical Support Coordinator in Londrina. The role involves leading a support team, resolving technical issues, and ensuring excellent customer service. Candidates should hold a relevant Bachelor's degree and have strong SQL and Office skills.

Qualificações

• Bachelor's degree in IT, Computer Science, or relevant field required.
• Knowledge in SQL and Office tools, especially Excel.

Responsabilidades

• Lead the technical support team and resolve technical issues.
• Manage service calls and generate metrics for improvements.
• Ensure timely and accurate customer service.

Conhecimentos

Knowledge of SQL

Basic programming language

Microsoft 365

Excel

Formação académica

Bachelor's Degree in Information Technology

Bachelor's Degree in Computer Science

Descrição da oferta de emprego

Qualified Technical Support Coordinator to join our team.

You will be responsible for leading our technical support team to provide excellent service and resolve all technical issues.

Coordinate the call center team and evaluate performance.

Ensuring timely and accurate customer service every day.

Control all activities performed by support employees.

Manage service calls, generating metrics and improvements.

Knowledge in Office suite tools (mainly excel) Microsoft 365, Sharepoint, Basic programming language, Knowledge of SQL - database.

Bachelor's Degree in Information Technology, Computer Science or relevant field

About the company

Tata Consultancy Services is an Indian multinational information technology services and consulting company headquartered in Mumbai, Maharashtra, India with its largest campus located in Chennai, Tamil Nadu, India.

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