Support Analyst I (CHINA)

Meta; Barueri; Híbrido; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading technology company is seeking a Support Analyst I to provide high-quality technical support and improve internal processes. The role requires fluency in Mandarin and advanced English, alongside strong communication and analytical skills. The ideal candidate will have a background in IT support, proactive attitude, and a desire to contribute to system improvements. This position offers a dynamic work environment with opportunities for career growth and recognition as one of Brazil's top employers.

Serviços

Autonomy and clear goals

Opportunities to work on international projects

Recognition as a top employer in Brazil

Qualificações

• Prior experience in IT support or technical customer service.
• Basic knowledge of hardware and software.
• Organized and capable of managing multiple tasks.

Responsabilidades

• Provide technical support to internal users via the ticketing platform.
• Review and route support requests to the appropriate team.
• Contribute to system improvements for workflow optimization.

Conhecimentos

Fluent or native in Mandarin

Advanced English (B2/C1)

Excellent communication skills

Analytical ability to diagnose technical issues

Proactive attitude with a desire to learn

Ferramentas

Automation tools scripting

RPA

Automated testing

Descrição da oferta de emprego

What are we looking for?

We're looking for a tech-savvy, service-oriented professional to join our team as a Support Analyst I, offering high-quality technical support while helping improve internal systems and processes.

Key Responsibilities:

• Provide technical support to internal users via the companys ticketing platform;
• Review support requests and route them to the appropriate team when necessary;
• Continuously contribute to system improvements aimed at automating and optimizing workflows;
• Offer first-level support and configuration for corporate tools and software;
• Manage user access: create, modify, and remove user accounts as needed;
• Troubleshoot and resolve basic hardware and software issues;
• Create and maintain technical documentation and FAQs;
• Gather feedback on processes to identify opportunities for continuous improvement;
• Ensure excellent user support and meet SLA standards for ticket resolution.

Requirements:

• Prior experience in IT support or technical customer service;
• Basic knowledge of hardware (assembly, simple diagnostics) and software (Windows OS, Office Suite);
• Excellent communication skills (written and verbal) and strong customer service mindset;
• Analytical ability to diagnose and resolve technical issues;
• Organized and capable of managing multiple tasks and priorities;
• Proactive attitude with a desire to learn and propose improvements;
• Fluent or native in Mandarin;
• Advanced English (B2/C1 or higher);
• Theoretical or practical knowledge of automation tools scripting, RPA, automated testing);
• Strong logical reasoning for technical challenges and scenario analysis.

Nice to have:

• Experience or knowledge in the automotive industry.

Location:

Shangai - China

Why grow your career at Meta?

At Meta, we offer:

• Autonomy, clear goals, and a dynamic, challenging work environment;
• Opportunities to work with a variety of technologies and international projects;
• A culture that welcomes new ideas and remote collaboration;
• Global career paths from Brazil to the world;
• National recognition: Great Place to Work among Brazils top employers; One of the top 10 fastest-growing companies in Brazil for the past 3 years (Informática Hoje Yearbook).
• Great Place to Work among Brazils top employers;
• One of the top 10 fastest-growing companies in Brazil for the past 3 years (Informática Hoje Yearbook).

Our Core Values:

• We are people serving people
• We think and act like owners
• We strive for high performance
• We grow and learn together
• We pursue excellence and simplicity
• Innovation and creativity are in our DNA

We value diversity. Everyone is welcomeregardless of background, disability, ethnicity, religion, sexual orientation, appearance, or age. We want you to grow with us in a welcoming, opportunity-rich environment.

Feel like this is your place? Then come #BeMeta!