Supply Chain Director

Bollhoff Service Center; Jundiaí; Presencial; BRL 200.000 - 250.000; Tempo integral

Resumo da oferta

A leading industrial solutions provider is looking for a Supply Chain Director in Jundiaí, SP. You will define and execute the Supply Chain strategy with a focus on customer service excellence. The role includes leading teams in Customer Service, Planning, and Procurement while driving digital initiatives. Ideal candidates will possess senior leadership experience in Supply Chain, fluency in Portuguese and English, and be available for 100% on-site work. Competitive benefits and opportunities for development are offered.

Serviços

Private pension plan

Medical and dental coverage

Company car

Bonus

Extended maternity and paternity leave

Qualificações

• Senior leadership experience in Supply Chain with strong background in Customer Service.
• Fluent in Portuguese and English; German knowledge is a plus.
• Availability for 100% on-site work and travel.

Responsabilidades

• Define and execute the Supply Chain strategy with a strong Customer Service emphasis.
• Lead Customer Service, Planning, and Procurement teams, fostering a culture of continuous improvement.
• Lead the integrated S&OP cycle ensuring forecast accuracy and service level balance.

Conhecimentos

Leadership

Customer Service

Supply Chain Management

Negotiation

Data Analysis

Formação académica

Engineering, Logistics, Business Administration

Postgraduate/MBA

Ferramentas

SAP

Protheus

Descrição da oferta de emprego

Job description

Supply Chain Director Location: Jundiaí/SP

Join a team passionate about successful fastening solutions and innovation in the industrial market.

Main responsibilities

Key Responsibilities

• Strategy & Leadership
  • Define and execute the Supply Chain strategy with a strong Customer Service emphasis, aligned with the business plan and company values.
  • Lead and develop Customer Service, Planning and Procurement teams, fostering a culture of continuous improvement (Lean/Six Sigma).
  • Sponsor digitalization initiatives (EDI, B2B portals, order automation, transportation visibility).
• Customer Service and Order-to-Cash
  • Ensure best-in-class customer service operations: order management, lead times, delivery commitments, follow‑ups, complaint handling and returns (RMA).
  • Negotiate and meet SLAs with strategic customers (incl. OEMs/automotive and industrial), with proactive risk communication.
  • Optimize credit, invoicing, shipping and after‑sales processes in partnership with Finance and Sales.
• Planning, S&OP and Availability
  • Lead the integrated S&OP cycle (Demand, Supply, Finance), ensuring forecast accuracy and the right balance between service levels and working capital.
  • Set inventory policies (min/max, safety stock, ABC/XYZ parameters) and healthy turns by product family.
• Purchasing and Suppliers
  • Secure capacities/lead times with strategic suppliers, contracts, performance (OTD, quality) and supply risk mitigation.
  • Develop alternatives (dual sourcing, nearshoring) and contingency plans.
• Replenishment Programs and Solutions
  • Expand and sustain VMI/Kanban‑type programs, integrating customer processes to ensure point‑of‑use availability and agreed service levels.
• Transformation, Data and Systems
  • Evolve KPIs, analytics and end‑to‑end visibility; promote data‑driven decision‑making.
  • Sponsor improvements in ERP/CRM/TMS/WMS and EDI integrations with key accounts. Experience with Protheus, SAP or similar is a plus.

Key Metrics (KPIs)

• Customer Experience: OTIF, Fill Rate, NPS, order cycle time, promise‑kept rate, complaint lead time (CAR/CAPAs).
• Planning: Forecast accuracy (MAPE/Bias), service level by SKU/customer, healthy backlog.
• Inventory & Working Capital: Inventory turns, DIO, obsolescence/scrap, coverage by ABC class.
• Financial/OTC: DSO in interface with Finance, cost‑to‑serve by segment/channel.
• Quality & Compliance: returns/ppm rate, audits and process compliance.

Requirements and skills

Profile & Requirements

• Education: Engineering, Logistics, Business Administration or related fields; postgraduate/MBA desirable.
• Senior leadership experience in Supply Chain; strong background in Customer Service and Order‑to‑Cash in industrial/automotive or technical distribution environments.
• Fluent Portuguese and English required; German is a plus.
• Availability for 100% on‑site work and travel.

Technical competencies:

• Integrated S&OP, demand and supply planning, inventory policy.
• Customer Service operations, contract/SLA management, EDI and integrations with key customers.
• Logistics/WMS/TMS, 3PL management, distribution and transportation networks.
• Continuous improvement (Lean/Six Sigma), process standardization, management by KPIs.
• ERPs (e.g., SAP/Oracle/Microsoft), BI/analytics; knowledge of CRM and B2B portals.
• Understanding of management systems and certifications (ISO 9001; IATF 16949).

Behavioral competencies:

• Customer focus and clear communication, with executive presence and collaborative approach.
• Data‑driven decision‑making, end‑to‑end systems thinking.
• Inspiring leadership, people development, change management.
• Resilience, negotiation and cross‑functional influence.

Additional information

Benefits: Private pension plan; medical and dental coverage (dependents included); basic‑food basket; on‑site meals; group life insurance; company car; bonus; extended maternity and paternity leave; Total Pass; Fluency Pass.

We encourage applications from people with disabilities (PwD).