Suporte de Pagamentos e Pedidos (Remoto)

The Elitejob; Brasil; Remote; Full time

Benefits offered by this job

Competitive monthly salary

100% remote work

Work-from-home equipment allowance

Access to paid training

Health and wellness incentives

Performance bonuses

Inclusive team culture

Job summary

A remote-first company seeks a dedicated Payment & Order Support Specialist to join their customer operations team. In this role, you will handle customer inquiries about payment processing and order tracking, ensuring high customer satisfaction. Applicants should have at least 1 year of experience in customer service or e-commerce support, strong communication skills, and a detail-oriented mindset. This position offers flexibility and a competitive salary.

Qualifications

• Minimum 1 year of experience in customer service or e-commerce support.
• Comfortable navigating multiple software tools and platforms simultaneously.
• Ability to manage time effectively in a remote environment.

Responsibilities

• Respond promptly to customer inquiries via email, chat, and ticketing systems.
• Assist customers in resolving payment-related issues.
• Monitor order and payment systems for anomalies.

Skills

Strong written communication skills in English

High attention to detail

Strong problem-solving abilities

Ability to work independently

Tools

Zendesk

Shopify

Stripe

Job description

Job Summary

Progressive Technology is seeking a dedicated and detail-oriented Payment & Order Support Specialist to join our remote customer operations team. In this role, you will be the first point of contact for customers with questions or issues regarding payment processing, order tracking, refunds, and related support services. Your ability to resolve queries quickly and professionally will directly impact customer satisfaction and retention.

Key Responsibilities

• Respond promptly to customer inquiries via email, chat, and ticketing systems.

• Assist customers in resolving payment-related issues, including failed transactions, payment confirmations, refunds, and billing queries.

• Support customers with order-related requests such as status updates, cancellations, returns, or delivery concerns.

• Investigate and resolve disputes by coordinating with internal finance and logistics teams.

• Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.

• Escalate complex issues to the relevant departments while ensuring timely follow-up.

• Monitor order and payment systems for anomalies and flag potential fraud or processing errors.

• Provide feedback to improve support documentation, FAQs, and internal workflows.

Required Skills and Qualifications

• Strong written communication skills in English; additional languages are a plus (especially Portuguese or Spanish).

• High attention to detail and accuracy in handling sensitive customer and payment information.

• Comfortable navigating multiple software tools and platforms simultaneously.

• Strong problem-solving abilities and a customer-first mindset.

• Ability to work independently and manage time effectively in a remote environment.

Experience

• Minimum 1 year of experience in customer service, e-commerce support, finance operations, or a similar role.

• Prior experience with order management systems, payment gateways, or CRM tools such as Zendesk, Shopify, or Stripe is preferred.

Working Hours

• Flexible remote schedule with availability to work across global time zones.

• Must be available for at least one core shift between 9:00 AM – 6:00 PM (GMT or local time equivalent).

• Occasional weekend or holiday coverage may be required depending on business needs.

Knowledge, Skills, and Abilities

• Proficient in using communication tools like Slack, Zoom, and Gmail.

• Familiarity with e-commerce platforms and digital payment systems.

• Ability to remain calm and professional under pressure.

• Strong organizational and multitasking capabilities.

• Quick learner with the ability to adapt to new tools and workflows.

Benefits

• Competitive monthly salary based on experience.

• 100% remote work with flexible hours.

• Work-from-home equipment allowance.

• Access to paid training, professional development, and e-learning platforms.

• Health and wellness incentives.

• Performance bonuses and team recognition programs.

• Inclusive and supportive team culture with regular virtual events.

Why Join Progressive Technology?

At Progressive Technology, we are building the future of e-commerce and digital services—customer by customer, day by day. As a remote-first company, we believe in empowering individuals with autonomy, flexibility, and the tools to succeed. Our diverse and global team is united by one purpose: delivering exceptional digital experiences that exceed expectations. If you are passionate about customer service and love solving problems, this is your opportunity to grow with a future-forward company.

How to Apply

Ready to join us? Click the Apply Now button on our careers page or send your updated resume and a short cover letter to us. Be sure to mention the job title Payment & Order Support (Remote) in the subject line.