Sr Manager, Medical Information

Gilead Sciences, Inc.; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading biopharmaceutical company based in São Paulo is looking for a Medical Information Specialist to handle medical requests and collaborate with cross-functional teams. The role involves preparing resources, maintaining documentation, and ensuring compliance with regulations. Ideal candidates will possess a Pharmacy, Nursing, or Life Sciences degree, along with strong communication and project management skills. This is a full-time position with opportunities for professional development.

Serviços

Professional development opportunities

Inclusive work environment

Qualificações

• Demonstrated experience in medical information or healthcare environment.
• Ability to manage multiple projects in a fast-paced environment.
• Strong attention to detail and organizational skills.

Responsabilidades

• Respond to unsolicited medical requests regarding products.
• Prepare local resources and maintain document repository.
• Collaborate with cross-functional colleagues to manage response topics.

Conhecimentos

Excellent written and verbal communication skills

Project management

Problem-solving skills

Interpersonal skills

Knowledge of Gilead products

Regulatory knowledge

Formação académica

Pharmacy, Nursing, or Medical/Life Sciences degree

Descrição da oferta de emprego

• Responds to unsolicited medical requests regarding Gilead products from HCPs, members of the public, and internal Gilead colleagues.
• Responses are provided in a timely manner using approved standard documents, up-to-date literature support and other resources.
• Uses scientific and MI expertise to drive strategic initiatives and empower Gilead partners, HCPs, patients and other requestors with globally aligned resources that enable timely, informed decisions and improved patient outcomes.
• Prepares local resources (affiliate MI specialist).
• Identifies, reports and records adverse events and product complaints in a timely manner in accordance with SOP.
• May be asked to provide medical review for promotional and / or medical materials, depending on geography or role.
• Contributes to development of MI strategy and represents MI cross functionally.
• Respond to unsolicited requests for medical and scientific information regarding Gilead products and documents in the request handling system (MiQ).
• Researches and collaborates with cross functional colleagues to provide response to complex requests.
• Create, update, and participate in review, quality check and may approve MI response documents in accordance with local laws and regulations.
• Collaborates with affiliate internal partners who may include medical affairs, development, regulatory, global patient safety and operations, commercial, to manage global response topics and content.
• Prepares and support use of local response documents for resolution of complex requests.
• Maintain document repository with regular / routine review of approved documents for new data from regulatory updates, scientific conferences, up-to-date literature searches, proactive literature surveillance, or newly published materials.
• Understand the needs and preferences of internal and external partners and customers.
• Review and provide analysis of MI databases for trends, customer insights and data gaps to guide content development and prepare customer interaction reports to share with internal stakeholders.
• May plan and support MI booths at scientific congress and answer scientific questions – travel may be required.
• Create TA and product training materials and provide training to cross functional colleagues and vendors.
• Support departmental strategic initiatives to address major activities within affiliate (product launches, labelling updates, patient engagement etc.).
• Execute and drive global initiatives and actions in a timely way to advance the provision of MI to improve patient care.
• May participate in events from external MI organisations across the pharmaceutical industry.
• Identify, report and record adverse events and product complaints in a timely manner in accordance with SOP.
• Participate in global and regional MI activities and projects in line with global and regional strategic MI plans.
• Serve as department SME for one or more product(s) or TA.
• Local affiliate specialist may participate as medical reviewer for local approvals as required.
• Manage local QA processes including the evaluation of medical request reports to ensure documentation and consistency in responses.
• Collect, present and share MI customer interaction reports (global or affiliate), identify data gaps and develop strategy for creation of relevant content.
• Collaborate with global MI team affiliate stakeholders to align for global content planning and therapeutic area strategy.
• Lead patient engagement initiatives such as the development of patient response documents (if local laws allow in affiliate market).
• Participate in development or update of department policy guidelines and SOPs.
• Lead / co-lead and partner with other affiliate MI teams on global and local MI initiatives and team projects.
• May have direct line management responsibilities for one or more non-permanent colleague e.g. contractor or MI fellow, with responsibilities as defined in the management track.
• For affiliate MI department lead without direct reports.
• Responsibilities may include the following, depending on geography:
• Excellent written, verbal and interpersonal communication skills, and the ability to work well in multidisciplinary teams, across geographies.
• Ability to create and provide clear communication of scientific data for different audiences, including members of the public.
• Knowledge and understanding of Gilead's marketed and investigational products.
• Knowledge of applicable regulatory and legal requirements for the provision of MI in the pharmaceutical environment, with understanding of regional or country regulations related to the provision of MI services.
• Ability to provide analysis and evaluate clinical, biomedical and scientific data.
• Ability to develop and maintain good working relationships with departmental and cross-functional colleagues.
• Understanding of internal and external stakeholder needs and priorities.
• Serve as an advocate for MI affiliate or Global MI.
• Demonstrates Gilead's core values and Leadership Commitments.
• Has a strong attention to detail, excellent project management and problem-solving skills, and ability to think creatively.
• Good organizational and work planning skills and ability to manage multiple projects in a fast-paced environment.
• Awareness of digital solutions for communicating with healthcare providers and patients.
• Previous experience with problem-solving and project management preferred.
• Preferably, prior specialist in MI at local affiliate or global level with ability to draw on previous experience.
• Strong problem-solving and project management skills preferred and ability to manage multiple projects in a fast-paced environment for both self and others.
• Previous leadership experience preferred.
• Demonstrates strategic thinking.
• Demonstrates success in developing and maintaining good working relationships with internal and external stakeholders.
• Ability to lead trainings for departmental, cross-functional colleagues and vendors.
• For those who have responsibility for the work of others: demonstrated ability to manage and lead staff members.
• Strong knowledge of, or ability to learn quickly, the TA and Gilead products.
• Strong knowledge and understanding of all applicable local regulatory and legal requirements for Medical Affairs activities such as the provision of MI services.
• Pharmacy, Nursing or Medical / Life Sciences degree / advanced degree or equivalent.
• Experience in MI preferred or comparable experience within a healthcare / clinical environment required.
• Experience in the pharmaceutical industry or a MI vendor required.

Affiliate specialists may participate in global conference support.

May attend relevant sessions to enhance TA knowledge.

Reviews metrics regularly, to identify data gaps and develops strategy for creation of relevant content, in collaboration with internal partners.

Ensures inclusion of relevant MI colleagues in medical affairs activities and trainings.