Specialist, Sales Support (Trilingual SPA/ENG/PRT)

Concentrix - CA; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading customer service provider in São Paulo is seeking a Sales Support Specialist who is trilingual in Portuguese, English, and Spanish. This full-time role involves auditing sales processes, developing improvement strategies, and training the sales team to enhance performance and customer satisfaction. Candidates should have over 2 years of experience in a quality assurance position within a sales environment.

Qualificações

• 2+ years of experience in a quality assurance role within a sales-driven environment.
• Strong analytical skills with exceptional attention to detail.
• Advanced skills in CRM software.

Responsabilidades

• Audit and evaluate sales calls to ensure compliance with standards.
• Develop strategies based on audit findings to enhance customer experience.
• Provide feedback and training sessions to the sales team.

Conhecimentos

Analytical skills

Communication in Portuguese

Communication in English

Communication in Spanish

Problem-solving

Ferramentas

Salesforce

HubSpot

Descrição da oferta de emprego

Overview

Job Title: Specialist, Sales Support (Trilingual SPA/ENG/PRT)

Job Description: The Sales Support Specialist provides support to the internal and external sales team by relieving them of administrative or related work. Uses intermediate to advanced level of knowledge of product and service offerings to support customers and sales teams. Enhance the effectiveness of the sales process by ensuring the highest standards of sales quality are consistently met across our Brazilian operations. This involves monitoring, evaluating, and training to optimize sales performance and client satisfaction.

Responsibilities

• Audit and evaluate sales calls and communications to ensure compliance with company standards and regulatory requirements.
• Develop quality improvement strategies based on audit findings, focusing on enhancing customer experience.
• Provide constructive feedback and tailored training sessions to the sales team based on identified gaps.
• Work closely with sales managers to refine sales processes and implement best practice guidelines.
• Compile detailed reports on quality assurance metrics for senior management review.

Qualifications

• 2+ years of experience in a quality assurance role within a sales-driven environment.
• Strong analytical skills with exceptional attention to detail.
• Proficiency in Portuguese, English and Spanish with strong communication and negotiation skills.
• Advanced skills in CRM software, such as Salesforce and HubSpot.
• Ability to work independently with a proactive approach to problem-solving and process enhancement.

Location

BRA SAO PAULO Rua Tagipuru, 906 Barra Funda

Language Requirements

• Brazilian Portuguese (Required)
• English (Required)
• Spanish (Required)

Time Type

Full time

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