Specialist Renewal Sales - Bilingual

Concentrix - CA; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading service company in São Paulo is seeking a Specialist Renewal Sales representative. This bilingual role involves engaging customers to sell and renew contracts, focusing on customer satisfaction and managing a high volume of communications. Candidates must be fluent in Brazilian Portuguese and English, with strong sales forecasting and CRM management skills. This full-time position offers the opportunity to work closely with a dedicated team.

Qualificações

• Fluent in Brazilian Portuguese and English.
• Ability to handle a high volume of customer contacts.
• Strong product knowledge and technical understanding.

Responsabilidades

• Demonstrate value and benefits of products to customers.
• Achieve revenue-based quotas by selling renewals/services.
• Manage customer satisfaction and handle objections.

Conhecimentos

Bilingual communication

Customer engagement

Sales forecasting

CRM management

Descrição da oferta de emprego

Specialist Renewal Sales - Bilingual

Job Description

The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities
• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager

Location:

BRA SAO PAULO Rua Tagipuru, 906 Barra Funda

Language Requirements:

Brazilian Portuguese (Required), English (Required)

Time Type:

Full time

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