Specialist, Implementation

Mastercard; São Paulo; Presencial; BRL 180 000 - 240 000; Tempo integral

Resumo da oferta

Mastercard São Paulo is seeking a Specialist, Implementation to act as the central contact for customers and Mastercard representatives through end-to-end processing implementations. You will assess customer needs, document impacts on core and non-core systems, and guide customer staff in executing all required activities to deliver reliable implementations.

Responsibilities include planning projects, ensuring interface compliance with product rules, and performing extensive system analyses and

Qualificações

• Bachelor’s degree in information technology or related field.
• Strong communication skills and ability to teach.
• Experience with card payment processing and IT systems knowledge.
• Familiarity with APIs, Java and databases.

Responsabilidades

• Act as central contact for customers and Mastercard representatives through end-to-end implementation.
• Assess and document customer needs and impacts on processing systems.
• Guide customers' processing staff to execute implementation activities.
• Deliver reliable implementations and ensure quality.
• Plan and drive projects of new payment processing activities following global methods.
• Ensure Mastercard interface compliances with product rules.
• Perform end-to-end processing system impact analyses for multiple projects.
• Lead standard and non-standard customer testing of interfaces.

Conhecimentos

Customer interaction

Communication skills

Project management

Card payment systems

SQL

APIs

Java

Open languages

Database querying

Networking concepts

Currency conversion

Four-party model

HTML/CSS design

English fluency

Spanish fluency

Formação académica

Bachelor’s degree in Information Technology / Computer Science

Descrição da oferta de emprego

Specialist, Implementation

• Act as central point of contact for customers and/or Mastercard customer representatives throughout processing implementation project end-to-end execution.
• Assess and document customer needs and implementation impacts on customers' and Mastercard's core and non-core processing systems and platforms.
• Act as processing implementation advisor to customers' processing support staff. Provide guidance to execute all necessary processing implementation activities.
• Deliver standard through complex implementation activities ensuring quality and reliability of implementations.
• Define scope, plan and drive customer processing implementation projects of new electronic payments processing business activities following the global project coordination methodology.
• Assure processing interfaces with Mastercard's electronic payment processing systems are compliant with global product rules and specifications.
• Execute extensive and comprehensive initial end-to-end processing system impact analyses for multiple key customer processing implementation projects in parallel.
• Execute standard and non-standard customer testing processes, focusing on technical processing customer interfaces.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Programming, Systems Engineering, Computing Systems Engineering, Telecommunications Engineering or a related field.
• Ability to interact well with customers.
• Strong verbal and written communication skills with the ability to leverage these skills in a teaching environment.
• Project management skills.
• Experience with card management systems.
• Relevant experience in IT system knowledge, with understanding of network technology, applications, and project management.
• Design thinking.
• Ability to design HTML using CSS.
• SQL basic to intermediate knowledge.
• Experience using and querying databases.
• API knowledge for Java and open languages.
• Development systems methodologies knowledge.
• Knowledge of card payment, authorization, clearing and settlement processes.
• Understanding of four‑party model basics.
• Familiarity with currency conversion concepts.
• Fluency in Spanish and English.
• Occasional domestic and international travel.

Corporate Security Responsibilities

• Abide by Mastercard’s security policies and practices.
• Ensure the confidentiality and integrity of information accessed.
• Report any suspected information security violation or breach.
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.