Specialist, Customer Acquisition - Trilingual

Concentrix - CA; São Paulo; Presencial; BRL 60.000 - 80.000; Tempo integral

Resumo da oferta

A leading customer engagement firm in São Paulo is seeking a Specialist in Customer Acquisition, focusing on customer engagement and sales. The ideal candidate will have 2+ years in customer service, strong problem-solving skills, and be fluent in Brazilian Portuguese, English, and Spanish. The role includes managing customer contacts and working closely with a sales team. This is a full-time position with remote work potential.

Qualificações

• 2+ years of experience in customer service or sales.
• Successful achievement of sales quotas.
• Ability to learn new technology and data.

Responsabilidades

• Provide accurate sales forecasts.
• Master product knowledge to assess client needs.
• Manage high volume of customer contacts daily.
• Maintain the customer management system (CRM).
• Work directly with a Sales Manager.

Conhecimentos

Customer service experience

Sales quota achievement

High-volume calling experience

Problem solving skills

Excellent knowledge of MS Office

Experience with CRM systems

Ferramentas

Salesforce.com

Descrição da oferta de emprego

Specialist, Customer Acquisition - Trilingual

The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

Key Requirements

• 2+ years of experience working in a customer service or sales capacity
• Prior success in achievement of personal and team sales quota/goals
• Experience in high-volume calling
• Experience learning new technology and data
• Problem solving skills
• Excellent knowledge of MS Office programs
• Experience working with Salesforce.com or similar CRM
• Experience or willingness to work from home

Responsibilities

• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager

Location

BRA Sao Paulo - Rua Arquiteto Olavo Redig de Campos

Language Requirements

Brazilian Portuguese, English (Required), Spanish (Required)

Time Type

Full time

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