| Specialist

PricewaterhouseCoopers; Barueri; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A global professional services firm is seeking a managed service delivery generalist to execute outsourced processes and manage client interactions. Responsibilities include implementing quality controls and resolving queries. Ideal candidates will have strong sales and customer service skills, along with proficiency in Microsoft Word and Outlook. This full-time role demands adaptability and a commitment to personal development. Join our fast-paced team in delivering high-quality services to clients.

Qualificações

• Experience in managing client interactions and delivering high-quality services.
• Ability to adapt and take ownership in a fast-paced environment.
• Commitment to continuous personal development and learning.

Responsabilidades

• Execute outsourced processes such as data review and client interaction.
• Implement and monitor quality controls and resolve queries.

Conhecimentos

Sales Experience

Customer Service

Communication skills

Team Management

Ferramentas

Microsoft Word

Microsoft Outlook Calendar

Descrição da oferta de emprego

Job Description & Summary

At PwC our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations reduce costs and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management technology and process optimization to deliver high-quality services to clients.

As a managed service delivery generalist at PwC you will execute outsourced processes such as client and customer interaction; data review enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.

You are a reliable contributing member of a our fast-paced environment you are expected to adapt take ownership and consistently deliver quality work that drives value for our clients and success as a team.

Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to :

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives needs and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen ask questions to check understanding and clearly express ideas.
• Seek reflect act on and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance) uphold the Firms code of conduct and independence requirements.

Required Experience: IC

Key Skills

Sales Experience, Crane, Customer Service, Communication skills, Heavy Equipment Operation, Microsoft Word, Case Management, OSHA, Team Management, Catheterization, Microsoft Outlook Calendar, EHS

Employment Type: Full-Time

Experience: years

Vacancy: 1