Shopify Technical Account Manager (Remote)

LMG Staffing Solutions; São Paulo; Teletrabalho; BRL 120.000 - 160.000; Tempo parcial

Resumo da oferta

A staffing agency based in São Paulo is looking for a Technical Account Manager to serve as the primary point of contact for Shopify clients. This part-time role involves managing communication, project management, and providing technical support. The ideal candidate has over 2 years of experience in project management, strong communication skills, and familiarity with Shopify. Opportunity for transition to full-time in 2–4 months.

Serviços

Flexible hours

Remote work

Revenue share on accounts managed

Health stipend

Home office stipend

Continuing education stipend

Qualificações

• 2+ years of experience in digital project management, account management, or technical client services.
• Strong communicator who is comfortable being client-facing.
• Available during standard business hours in the EST time zone (9 AM–5 PM EST).

Responsabilidades

• Manage communication and serve as the primary point of contact for clients.
• Make backend updates in Shopify and troubleshoot issues.
• Translate client requests into actionable tasks and track progress.

Conhecimentos

Digital project management

Client communication

Technical troubleshooting

Shopify experience

Ecommerce and UX/UI principles

Ferramentas

ClickUp

Asana

Teamwork

Descrição da oferta de emprego

LMG Staffing Solutions is hiring on behalf of our client, a digital agency providing web design, development, and CRO services to ecommerce brands on the Shopify platform.

They’re seeking a Technical Account Manager to serve as the primary point of contact for a portfolio of Shopify clients. This role includes managing communication, task delegation, project management, technical support, and helping identify opportunities for ongoing site improvements.

This is a part-time (approx. 20 hours/week) role to start, with the goal of transitioning to full-time within 2–4 months if it’s a good mutual fit.

Key Responsibilities

Client Relationship Management

• Act as the primary point of contact for a portfolio of Shopify-based clients
• Maintain strong, proactive relationships through weekly or biweekly communication
• Provide updates on progress, clarify project timelines, and ensure client satisfaction
• Help identify upsell opportunities based on client needs and service options

Technical Implementation (Shopify)

• Make backend updates in Shopify, such as:
  • Adjusting shipping settings
  • Installing / configuring apps
  • Modifying navigation menus
  • Setting up discounts or promotional banners
  • Updating product or content pages
• Troubleshoot issues directly on the website or using related tools

Project & Task Management

• Translate client requests into actionable tasks
• Delegate work to internal specialists (designers, developers, SEO, etc.)
• Track progress in the project management system (e.g., Teamwork)
• Ensure timely delivery of tasks and clear communication of status updates to clients

Performance Monitoring & Optimization

• Conduct quarterly website assessments using a predefined checklist
• Identify improvement areas across UX, functionality, and conversion performance
• Recommend priority changes or initiatives based on insights and client goals

Internal Collaboration & Communication

• Use Slack, Loom, and Zoom to collaborate with internal team members
• Participate in weekly team operations meetings and ad hoc client calls
• Maintain thorough documentation of updates, decisions, and next steps
• Support a culture of asynchronous communication and proactive coordination

Qualifications

You may be a strong fit if the following describes you:

• 2+ years of experience in digital project management, account management, or technical client services
• Strong communicator who is comfortable being client-facing and working cross-functionally with internal teams
• Experience supporting clients on technical matters, including site configurations, plugin/app installations, UX/UI feedback, and general troubleshooting
• Prior experience with website platforms; Shopify experience is highly preferred
• Familiar with ecommerce, UX/UI principles, analytics, and CRO concepts
• Highly organized, punctual, and process-oriented
• Proficient with project management tools such as ClickUp, Asana, or Teamwork
• Available during standard business hours in the EST time zone (9 AM–5 PM EST)

Bonus Experience (Not required, but preferred)

• Shopify site configuration or development
• Background in web design or front‑end development
• Experience with ecommerce A/B testing

Familiarity with SEO best practices

• Flexible hours
• Remote work
• Revenue share on accounts you manage
• Health stipend
• Home office stipend
• Continuing education stipend

Holidays and paid time off (after trial period)