Shopify Support Developer (Junior/Middle) ID32267

AgileEngine; Belo Horizonte; Presencial; BRL 163 845 - 245 767; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Professional growth opportunities

Competitive compensation based on skills

Flexibility with work hours and location

Resumo da oferta

AgileEngine seeks a Shopify Support Developer (Junior/Middle) to provide top-tier technical support and collaborate on system improvements. The role involves problem-solving, enhancing user experience, and contributing to a dynamic team in a vibrant tech environment. Ideal candidates will have experience with Shopify and front-end development along with a strong analytical mindset.

Qualificações

• 2+ years of Shopify development experience.
• Proficiency in core JavaScript and front-end frameworks.
• Upper-Intermediate English level.

Responsabilidades

• Provide first-level Shopify technical support.
• Conduct incident analysis and document resolutions.
• Support Project Management with technical roadblocks.

Conhecimentos

Problem-solving

Analytical skills

Attention to detail

Technical support

Customer-first mindset

Continuous learning

Communication

Ferramentas

Jira

Descrição da oferta de emprego

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AgileEngine is one of the Inc. 5000 fastest-growing companies in the US and a top-3 ranked dev shop according to Clutch. We create award-winning custom software solutions that help companies across 15+ industries change the lives of millions.

If you like a challenging environment where you’re working with the best and are encouraged to learn and experiment every day, there’s no better place - guaranteed! :)


WHAT YOU WILL DO

- Provide first-level Shopify technical support, troubleshoot critical issues, and escalate as needed;
- Conduct incident analysis, postmortems, and document resolutions for continuous improvement;
- Engage with Product Management and business partners on system capability, design, and solutions;
- Work with Development to ensure technical requirements, best practices, performance, and security;
- Support Project Management with effort estimates, planning, and removing technical roadblocks;
- Develop key system components, identify reusable modules, and optimize delivery time;
- Research platform capabilities and opportunities for the eCommerce roadmap;
- Perform code analysis, develop patches, and implement new platform features;
- Participate in code reviews, unit testing, and technical validation of updates.


MUST HAVES

- 2+ years of Shopify development experience, with knowledge of Shopify Plus;
- Proficiency in core JavaScript (or a popular variant) and front-end frameworks;
- Solid understanding of the Systems Development Lifecycle (SDLC) and methodologies;
- Willingness to work 12-hour shifts, including weekends and holidays, in a 24/7 support environment;
- Experience troubleshooting site issues using various tools (commercial/open-source);
- Strong problem-solving, analytical skills, and attention to detail;
- Experience with page performance optimization and secure development practices;
- Knowledge of front-end caching, CDNs, and request-response flow;
- Familiarity with ticketing systems like Jira;
- Strong verbal and written communication skills;
- Ability to work independently and collaboratively in a team;
- Patience, empathy, and a customer-first mindset;
- Continuous learning mindset and adaptability to new technologies and procedures;
- Upper-Intermediate English level.


NICE TO HAVES

- Previous experience in customer service or technical support is a plus;
- Salesforce Cloud experience.


THE BENEFITS OF JOINING US

- Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.

- Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.

- A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.

- Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.


NEXT STEPS AFTER YOU APPLY

The next steps of your journey will be shared via email within a few hours. Please check your inbox regularly and watch for updates from our Internal Applicant site, LaunchPod, which will guide you through the process.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care, Non-profit Organizations, and Government Administration

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