Shopify eCommerce Lead (Client Strategy & Growth)

Oowlish; Florianópolis; Híbrido; BRL 167 400 - 279 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Stock options

Premium benefits

Resumo da oferta

Oowlish, located in Florianópolis, Brazil, is looking for a dynamic professional to manage client relationships and perform hands-on UX/UI design work within the Shopify platform. This hybrid role offers a chance to enhance client stores through cutting-edge design and strategic insights. As part of our innovative team, you will directly contribute to impactful eCommerce solutions.

We offer a competitive salary with stock options and the benefits of working in a recognized Great Place to Work. Join us to redefine how software is built and have a remarkable impact on clients from the United States and Europe.

Qualificações

• 4+ years of experience in eCommerce with a strong UX/UI design background.
• Proven experience managing client relationships in service-based environments.
• Hands-on experience with Conversion Rate Optimization, including testing and analysis.

Responsabilidades

• Manage client relationships across retainer accounts to ensure requests are resolved.
• Conduct regular check-ins and roadmap reviews to improve client Shopify stores.
• Perform hands-on UX/UI design work affecting landing pages and checkout experiences.

Conhecimentos

Client relationship management

UX/UI design

Conversion Rate Optimization (CRO)

Ecommerce platform experience

English communication

Project coordination

Ferramentas

Shopify

CRO tools

Hotjar

VWO

Microsoft Clarity

Klaviyo

Descrição da oferta de emprego

Join Our Team

Oowlish, one of Latin America's rapidly expanding software development companies, is seeking experienced technology professionals to enhance our diverse and vibrant team.

As a valued member of Oowlish, you will collaborate with premier clients from the United States and Europe, contributing to pioneering digital solutions. Our commitment to creating a nurturing work environment is recognized by our certification as a Great Place to Work, where you will have opportunities for professional development, growth, and a chance to make a significant international impact.

We offer the convenience of remote work, allowing you to craft a work‑life balance that suits your personal and professional needs. We're looking for candidates who are passionate about technology, proficient in English, and excited to engage in remote collaboration for a worldwide presence.

About the role

We're looking for a hybrid profile that doesn't fit neatly into one box. Half your time you'll be managing client relationships, identifying growth opportunities, and making sure our Shopify practice runs well. The other half, you'll be doing hands‑on UX/UI design and CRO work, directly improving the stores we manage.

You’ll work closely with our Shopify development team, our marketing team, and directly with clients. This role exists because we believe the best client outcomes happen when the person managing the relationship also understands and can execute the craft.

What You'll Own

• Day‑to‑day client relationships across our retainer accounts and project engagements, ensuring requests are resolved, communication is proactive, and clients consistently receive exceptional service
• Establish a structured rhythm for each client through regular check‑ins, roadmap reviews, performance discussions, and ongoing recommendations to improve their Shopify stores
• Hands‑on UX/UI design work, including landing pages, product pages, checkout experiences, campaign assets, and full store redesigns when needed
• CRO analysis and execution, identifying friction points, proposing and running tests, and translating customer behavior and performance data into actionable design improvements
• Coordinate with SEO, paid media, lifecycle marketing, and other specialists to ensure initiatives are aligned and executed successfully
• Delivery oversight for the development team, ensuring projects are properly scoped, developers have the right context, and priorities remain aligned with client goals
• Identify growth opportunities, strategic recommendations, and ways to increase value for each client while continuously strengthening long‑term partnerships
• Collaborate with marketing and sales teams on content creation, case studies, proposals, and pitch materials that help generate new business opportunities
• Contribute to the evolution of the Shopify practice by helping define service offerings, target markets, operational improvements, and the unique value Oowlish brings to the eCommerce space

What we’re looking for

• 4 + years of experience in eCommerce, with a strong UX/UI design background applied to Shopify or similar platforms
• Proven experience managing client relationships in agency, consulting, or service‑based environments
• Hands‑on experience with Conversion Rate Optimization (CRO), including testing, analysis, and data‑driven decision‑making
• Strong portfolio showcasing eCommerce UX/UI work, ideally focused on Shopify stores
• Strong verbal and written English communication skills
• Ability to work cross‑functionally and take ownership of outcomes with minimal supervision

Must Have

• Experience working with Shopify or Shopify Plus
• Experience owning both client communication and execution outcomes, rather than operating exclusively as a designer or account manager
• Strong UX/UI design experience focused on eCommerce
• Experience managing client relationships, retention, and satisfaction
• Experience conducting CRO initiatives, including A/B testing, funnel analysis, and conversion optimization
• Ability to translate customer behavior and business data into design recommendations
• Experience collaborating with developers, marketers, SEO specialists, and other stakeholders
• Strong organizational and project coordination skills
• Commercial mindset with the ability to identify growth opportunities and translate them into recommendations or proposals

Nice to have

• Hands‑on Shopify development experience (Liquid, custom themes, app integrations)
• Experience with CRO tools such as:
• Hotjar
• VWO
• Microsoft Clarity
• Similar platforms
• Experience with SEO for eCommerce
• Experience with Klaviyo or similar email marketing/CRM platforms
• Experience working with DTC (Direct‑to‑Consumer) brands
• Previous experience in a Shopify‑focused agency
• Experience supporting business development efforts, proposals, case studies, or sales presentations

You’ll have real ownership over both the client relationship and the work.

This isn’t a role where you hand off briefs and wait. You’ll be directly responsible for shaping experiences, driving results, identifying growth opportunities, and helping clients succeed.

We’re actively investing in our Shopify practice, and this role will play a central part in defining where it goes next. If you enjoy building, improving, and influencing outcomes, you’ll have the opportunity to make a significant impact from day one.

Apply, and let’s talk

What We Offer

• Strategic Impact: Redefine how software is built
• Innovation Hub: A collaborative environment where your vision directly shapes our competitive edge in the market
• Comprehensive Package: Competitive salary, stock options, and premium benefits

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.