Services Specialist Customer Contract Management

Baker Hughes; Macaé; Presencial; BRL 80.000 - 100.000; Tempo integral

Resumo da oferta

A global technology company in Macaé, Brazil, seeks a Services Project Planner to manage customer satisfaction and service agreements. The ideal candidate will have at least 4 years of experience, a bachelor's degree, and strong project planning skills. Candidates should possess excellent communication and leadership skills, and be proficient in English and Microsoft Office. This role offers the opportunity to work closely with internal teams and oversee multiple projects.

Qualificações

• Minimum 4 years of experience as a Services Project Planner.
• Proficiency in English is required.
• Ability to work under pressure and manage conflicts.

Responsabilidades

• Oversee profitability and customer satisfaction for assigned contracts.
• Provide project management for service agreements.
• Assist in sales campaigns for new contracts.

Conhecimentos

Project planning

Customer service

Communication skills

Leadership skills

Problem-solving skills

Influencing others

Formação académica

Bachelor's degree from an accredited university

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Responsibilities, authorities and accountabilities

• Responsible for the profitability and customer satisfaction for assigned contracts ·
• Provide both service agreement, and time and material program management
• Assist in sales campaigns for new contracts and proposals
• Assure timely resolution of customer issues and customer satisfaction for assigned contracts
• Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams
• Function as liaison between internal organizations and customers for assigned contracts ·
• Works together with people from the business unit. Contacts are under guidance and/or geared towards specifying activities, planning activities, and giving explanations on technical issues.
• Handles standardized project processes. Guidelines for choosing the right actions. Some latitude in ways of working and planning.
• Handles targeted clients. Works on the basis of predefined contracts and frameworks. Some latitude to deviate from those conditions.

Required Qualifications

• Bachelor's degree from an accredited university or college.
• At least 4 years of experience as a Services Project Planner.
• Be able to coordinate and oversee multiple projects and priorities.
• Ability to influence others.
• Desirable experience in planning service operations/tasks with internal customers.
• Emotional resilience to work under pressure and manage conflicts.
• Proficient in the English language.
• Proficient with Microsoft Office (Excel, Word, PowerPoint).

Desired Characteristics

• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Ability to work independently.
• Strong problem-solving skills.
• Offshore experience in subsea projects.